Who can use the UBC Accessibility Shuttle service?
UBC students, staff, faculty, residents and visitors who have temporary or permanent conditions that impact mobility can use this service.
What if I travel with an attendant?
When you book your ride, please tell the dispatcher that you will be travelling with a designated attendant.
Can my friend or partner travel with me on the shuttle if we are going to the same place?
The Accessibility Shuttle has limited seating and is reserved for those who have temporary or permanent conditions that impact mobility. People without mobility concerns or physical disabilities or people who aren’t designated attendants are asked to meet those using the service at their destination.
Will there be people in the shuttle other than shuttle staff and me?
Most likely, yes. The Accessibility Shuttle is a shared ride service that may be transporting more than one person at a time. The shuttle can hold up to 3 passengers at a time.
Are animals allowed on the shuttle?
Only registered assistance animals are allowed on the Accessibility Shuttle.
Where do I pick up my shuttle ride?
You pick up your ride at the designated shuttle stop that you booked. Look for shuttle signs affixed to posts nearby. These signs demark the specific pick-up location. Check out the shuttle services map for information on where stops are located.
Is there room on the shuttle for my mobility aids?
Yes, the shuttle has a trunk which can transport your mobility aids. Please note that there is limited storage room in the trunk and larger aids may not fit. If you use a larger mobility aid please ensure you inform the dispatcher when making your booking.
