Enrolment Services Virtual Line

Enrolment Services for 2021 Winter Term 1 

Enrolment Services will not be providing in-person services until further notice. Please contact Enrolment Services Advisors by phone or email.

Undergraduate students: Contact your Enrolment Services Advisor directly. Find your advisor by logging into your Student Service Centre (SSC) and selecting “UBC Contacts” under Personal Info. 

All other students: Call 604 822 9836 or contact through askme.ubc.ca.

Virtual line for In-person services

Enrolment Services uses a virtual line system to give students the benefit of having a space in line without physically needing to wait in a line for in-person services. Being able to text into the line or sign up at the kiosks in Brock Hall means that anyone can join the line easily. 

Students are able to join the virtual line by texting “UBC” to 604 229 4098 or at any kiosk in Brock Hall.

Wait time

Reserve a time

You can drop by anytime during our open hours, or reserve a time in the virtual line to speak to an advisor for in-person services.

The available hours to reserve a time are:

Monday - Friday: 11:00 am - 2:00 pm 

Reserve a time

Get Updates

When in the virtual line text these letters to 604 229 4098 to receive further information:

  • Text S to check your status
  • Text L to leave the line completely
  • Text H to ask for help
  • Text M if you need more time
  • Text N# to be notified the # of minutes before your appointment
  • Text J to be added back to line in case of accidental removal

Frequently asked questions

Why do we need your phone number?

Entering your phone number gives you the ability to check your place in line, push your appointment back, leave the line, or generate an update when you are X minutes away from the front of the line.

What if I don’t want to provide my phone number?

If you don’t want to provide your phone number, you’ll have to watch the digital displays for when you are at the front of the line.

What will my collected information be used for?

This information will be used for service delivery and may also be used by the university in statistical analysis to identify user trends and support UBC's commitment to excellence.

What if I don’t want my information to be collected?

We can always just input your first name and last initial.

Privacy Statement

UBC’s virtual line system is a secure system called Qless. All information collected by Qless is stored within Canada. If you have questions, please email questions@askme.ubc.ca.