Enrolment Services Virtual Line

About the virtual line

Enrolment Services uses a virtual line system to give students the benefit of having a space in line without physically needing to wait in a line for in-person services.

You can text “UBC” to 604 229 4098 to join the line or sign up at the kiosks in Brock Hall when you arrive.

Check your wait time

Get updates

When you are in the virtual line, you can text the following to 604 229 4098 to receive further information:

Letter to text What it does
S Checks your position in the line
L Allows you to leave the line completely
H Asks for help
M Gives you more time if you need it
N# Tells you how many minutes it may be before your appointment
J Adds you back to the line if you are accidentally removed

About your information

You’ll be asked to enter your phone number for the virtual line to receive updates about your position in the line and complete other requests, like leaving the line or finding out how long it may be until the front of the line.

If you don’t want to provide your phone number, you’ll have to watch the digital displays for when you are at the front of the line.

The information you enter will be used for service delivery and may also be used by the university in statistical analysis to identify user trends and support UBC's commitment to excellence. If you do not wish for your information to be collected, you can submit your first name and last name initial instead of your full name.

Privacy statement

UBC’s virtual line system is a secure system called Qless. All information collected by Qless is stored within Canada. If you have questions, please email questions@askme.ubc.ca.