Frequently Asked Questions

Arrive & Move In

I’m arriving in Vancouver before Aug 25. Where can I stay?

If you are participating in the residence program, housing check–in for Jump Start is from 9:00 AM – 7:00 PM on August 25. If you are arriving earlier than August 25, you will need to arrange separate accommodation for that time.

You can explore on-campus options. Off-campus options can be found here.

Does the university provide an airport pick-up service for Jump Start?

An airport shuttle will be available with limited spots for Jump Start. The registration form will be available on this website and in pre-arrival newsletters as soon as it is finalized.

There are several other options available to get from the Vancouver airport to UBC.

How late can I arrive for Jump Start?

We strongly encourage students to arrange their plans so that they can attend Jump Start in full. Please contact us immediately if you anticipate arriving late.

If I participate in Jump Start, am I guaranteed to get into Winter Session Residence?

No. You must apply for Winter Session residence separately. More details here.

Will my Jump Start room be the same as my Winter Session Residence assignment?

In early August, you will receive official notification from Student Housing and Hospitality Services informing you of your Winter Session residence area, floor, and room. Student Housing and Hospitality Services makes every effort possible to assign you to your Winter Session room for Jump Start but there are no guarantees.

In the event that you are placed in a different room for the Jump Start program, we will help support you in your move to your Winter Session residence partway through the program.

Fees & Payment

What is the registration/payment process?

If you plan to live off campus, registration occurs in one step:

  • As soon as possible register for Jump Start and pay your deposit ($75 CAD + tax, non-refundable)

If you plan to live in UBC Residence on campus, registration occurs in three steps:

  • As soon as possible register for Jump Start and pay your deposit ($75 CAD + tax, non-refundable)
  • June: accept housing offer and pay Winter Session housing fees
  • June: pay remaining Jump Start fees (aprox. $375 CAD + tax, non-refundable)

Registration closes July 5, 2018. Register to hold your spot today!

If the program fees for Jump Start are prohibitive to your participation, please contact us directly at orientations.jumpstart@ubc.ca.

How much spending money do I need?

The amount of spending money that a student will require vary based on the lifestyle and needs of the individual student. We encourage parents to work with their student to develop a budget for the year and support them in monitoring their spending. Enrolment Services Professionals are excellent resources for budget planning and financial advice, and they have also posted valuable resources online. 

During the Program

What is a Learning Community?

Upon arrival to campus in late-August, each student joins a Faculty-specific cohort led by student leaders and a Faculty Fellow, and they participate together as a group in a full-range of activities during the Jump Start program. 

I want to be in the same Learning Community as my friend. Can I switch?

There will be plenty of opportunities for you to see one another during Jump Start at events and during meals and you will only be in your Learning Communities for parts of the day.

The advantage of being in two different Learning Communities is that you could both learn more about your Faculty from different leaders, share stories and learnings from your professors with each other and build a larger circle of friends by introducing one another to the people in your Learning Community.

You’re definitely not alone in your fears – many students come to UBC and Jump Start without knowing anyone and end up with great new connections. Although this transition can make many students nervous and it’ll be the first time many are away from home as well, rest assured that our Orientation Leaders are excited to meet and support you all throughout Jump Start!

What services are available to support students with disabilities or ongoing medical conditions?

UBC provides individual support and programs designed to remove barriers for students with a disability or ongoing medical condition. This includes academic accommodations, exam accommodations, academic concessions, priority access to housing, and transportation and access. Find more information here.

Health Insurance

I’m a domestic student coming from outside BC, what kind of health care coverage will I have?

For a detailed overview of your health care coverage please visit Student Health Insurance.

Basic health insurance overview
The BC Medical Services Plan (MSP) is the provincial government program that provides basic medical benefits.

Everyone living in British Columbia for more than six months is required to enrol in MSP (except students with existing coverage from another Canadian province or territory).

Canadian students from other provinces or territories can remain under their home province or territory health plan as long as they remain students.

AMS/GSS Health & Dental Plan
Extended health and dental coverage is designed specifically for students to cover expenses not covered by basic health care plans. This covers items such as prescription drugs, dental care, travel health coverage, health practitioners, vision care, and more. This plan is provided through the Student Government of UBC Vancouver. All students are automatically enrolled in this plan upon registration for classes.

I’m an international student. What kind of health care coverage will I have?

For a detailed overview of your health care coverage please visit Student Health Insurance.

MSP covers the cost of basic medical care within Canada, including most physician and hospital services. In most cases, you will not have to pay at the time you seek medical care when you show your BC Services Card. MSP does not cover dental care, prescription drugs, routine vision care (such as eye examinations or corrective lenses), or travel health coverage. Coverage for these services is provided through the AMS/GSS Student Health and Dental Plan (see below).

Please remember to apply soon after you arrive for Medical Service plan (MSP). MSP is British Columbia’s provincial health insurance plan, mandatory for everyone who lives in the province for six months or longer.

iMED is a temporary basic health insurance plan required by UBC for new international students, and will provide your student with health insurance coverage during the three-month waiting period for BC’s Medical Services Plan (MSP). It is important that you have your iMed card with you while at Jump Start. 

AMS/GSS Health & Dental Plan is extended health and dental coverage, designed specifically for students to cover expenses not covered by basic health care plans. This covers items such as prescription drugs, dental care, travel health coverage, health practitioners, vision care, and more. This plan is provided through the Student Government of UBC Vancouver. All students are automatically enrolled in this plan upon registration for classes. 

I’m an international student. Can I come to Jump Start on a visitor visa?

Unfortunately, the Jump Start office is not authorized to advise you on health insurance or immigration-related questions. Please contact UBC’s International Student Advisors (ISAs) at isa@students.ubc.ca who will be in the best position to address your concerns.

For Parents

Can I accompany my student to Jump Start?

You are definitely welcome to stay in Vancouver while your student is at Jump Start! There are activities for parents on August 26, including a Parent Lecture and Parent Advisor Fair. You will have time that evening to say goodbye to your child.

If your student is living on-campus, you will not be able to stay in residence with them. However, there are many hotels around Vancouver. Options for staying on campus while you’re in Vancouver are also available.

My student is an international student, do they need to be accompanied by a custodian?

In British Columbia, students under 19 years are considered minors and when they apply for a study permit, they may be required to have custodianship.

According to Citizenship and Immigration Canada, minors under 17 years old are required to have custodianship. However, whether students aged 17 or 18 will require custodianship is at the discretion of the immigration office. Learn more.

If a student is required to have a custodian, it is best for the student to arrange with a close friend or relative living in Canada to act as custodian. If there is no one in their acquaintance who can serve in this way, they may consider a private company to provide this service. UBC is aware of one such provider, First Choice International, which provides custodianship services in the Greater Vancouver Area. Please note that First Choice International is not affiliated in any way with UBC.  


Can't find the answer to your question? Email us at: orientations.jumpstart@ubc.ca