Frequently Asked Questions

Fees & Payment

Which stream of jump start should i register for, residence or collegia?

If you plan to live off campus for the 2019 Winter Session, then you are only eligible and should register for the Collegia stream of Jump Start.

If you apply and pay to live in Residence (with UBC Student Housing and Hospitality Services) for the 2019 Winter Session, then you are only eligible and should register for the Residence stream of Jump Start.

If you are unsure what your living arrangements will be for the 2019 Winter Session, you can still register for Jump Start and pay the deposit ($100 CAD + tax) to guarantee your spot in the program.

What is the registration/payment process?

If you plan to live off campus for the 2019 Winter Session, you will register for the Collegia stream of Jump Start. Registration is one step:

  • As soon as possible register for Jump Start and pay your fee ($100 CAD + tax, non- refundable)

If you plan to live in Residence (with UBC Student Housing and Hospitality Services) for the 2019 Winter Session, you will register for the Residence stream of Jump Start. Registration occurs in three steps:

  • As soon as possible register for Jump Start and pay your fee ($100 CAD + tax, non- refundable)
  • June: accept your UBC housing offer and pay your Winter Session housing fees
  • June: pay the remaining Jump Start fee (approx. $350 CAD + tax, non-refundable)

Registration closes July 8, 2019 at noon Pacific Standard Time. Spaces may be limited. Register now to reserve your spot!

Registration has closed and my housing situation has changed for the 2019 winter session. What should i do?

If you make changes to your housing arrangements for the 2019 Winter Session (e.g. you are no longer going to live in Residence) contact orientations.jumpstart@ubc.ca as soon as possible, so we can do our best to accommodate you.

How much spending money do i need?

The amount of spending money that a student will require varies based on the lifestyle and needs of the individual student. We encourage students to develop a budget for the year. Your Enrolment Services Advisor is an excellent resource for budget planning and financial advice, and they have also posted valuable resources online.

If the program fees for Jump Start are prohibitive to your participation, please contact us directly at orientations.jumpstart@ubc.ca

Are there limited spots in Jump Start?

Spots in Jump Start may be limited. We encourage you to register early and pay your fees on time in order to secure your place.

Arrival

How late can i arrive for Jump Start?

We strongly encourage students to arrange their plans so that they can attend Jump Start in full. Please contact us immediately if you anticipate arriving later than the first day of your program.

Does the university provide an airport pick-up service for Jump Start?

A free airport shuttle from Vancouver International Airport (YVR) to UBC will be available on Saturday August 24, 2019 with limited spots. Sign up will be available via pre-arrival newsletters, which will be sent out in July.

There are several other options available to get to UBC from the Vancouver airport.

Move In - Residence Stream

I’m arriving in Vancouver before august 24. Where can i stay?

If you are participating in the Residence stream of Jump Start, housing check–in is from 9:00 AM – 6:00 PM on August 24 in your residence area. If you are arriving earlier than August 24, you will need to arrange separate accommodation for that time.

You can explore on-campus options. Off campus options can be found here.

If I participate in Jump Start, am I guaranteed to get into Winter Session Residence?

No. You must apply for Winter Session residence separately. More details here.

Will my Jump Start room be the same as my Winter Session Residence assignment?

In early August, you will receive official notification from Student Housing and Hospitality Services informing you of your Winter Session residence area, floor, and room. Student Housing and Hospitality Services makes every effort possible to assign you to your Winter Session room for Jump Start but there are no guarantees.

In the event that you are placed in a different room for Jump Start, we will help support you in your move to your Winter Session residence partway through the program.

Commuting - Collegia Stream

If i participate in Jump Start, am i guaranteed a spot in UBC Collegia?

Yes, if you participate in the Collegia stream of Jump Start, you will be guaranteed a space in UBC Collegia for the year. There is no need to register for Collegia separately.

Where can i park my car if i am driving to campus?

You can explore parking options on campus here.

Where can i lock up my bike on campus?

Find bike storage options and more about cycling to campus here.

How can I pay to take transit to campus

Your UBC U-Pass won’t be valid until September when classes start. You can purchase and load a Compass Card to access local transit – or you can pay with cash or a tap debit/credit card.

During the Program

What is a Learning Community?

Upon arrival to campus in late-August, each student joins a Faculty-specific cohort led by student leaders and a Faculty Fellow, and they participate together as a group in a full-range of activities during the Jump Start program. 

I want to be in the same Learning Community as my friend. Can I switch?

There will be plenty of opportunities for you to see one another during Jump Start at events and during meals, and you will only be in your Learning Communities for parts of the day.

The advantage of being in two different Learning Communities is that you could both learn more about your Faculty from different leaders, share stories and learnings from your professors with each other and build a larger circle of friends by introducing one another to the people in your Learning Community.

You’re definitely not alone in your hesitation – many students come to UBC and Jump Start without knowing anyone and end up with great new connections. Although this transition can make many students nervous and it’ll be the first time many are away from home as well, rest assured that our Orientation Leaders are excited to meet and support you all throughout Jump Start!

What services are available to support students with disabilities or ongoing medical conditions?

UBC provides individual support and programs designed to remove barriers for students with a disability or ongoing medical condition. This includes academic accommodations, exam accommodations, academic concessions, priority access to housing, and transportation and access. Find more information here.

Health Insurance

I’m a domestic student coming from outside BC, what kind of health care coverage will I have?

For a detailed overview of your health care coverage please visit Student Health Insurance.

The BC Medical Services Plan (MSP) is the provincial government program that provides basic medical benefits.

Everyone living in British Columbia for more than six months is required to enrol in MSP (except students with existing coverage from another Canadian province or territory).

Canadian students from other provinces or territories can remain under their home province or territory health plan as long as they remain students.

AMS/GSS Health & Dental Plan
Extended health and dental coverage is designed specifically for students to cover expenses not covered by basic health care plans. This covers items such as prescription drugs, dental care, travel health coverage, health practitioners, vision care, and more. This plan is provided through the Student Government of UBC Vancouver. All students are automatically enrolled in this plan upon registration for classes.

I’m an international student. What kind of health care coverage will I have?

For a detailed overview of your health care coverage please visit Student Health Insurance.

MSP covers the cost of basic medical care within Canada, including most physician and hospital services. In most cases, you will not have to pay at the time you seek medical care when you show your BC Services Card. MSP does not cover dental care, prescription drugs, routine vision care (such as eye examinations or corrective lenses), or travel health coverage. Coverage for these services is provided through the AMS/GSS Student Health and Dental Plan (see below).

Please remember to apply soon after you arrive for Medical Service plan (MSP). MSP is British Columbia’s provincial health insurance plan, mandatory for everyone who lives in the province for six months or longer.

iMED is a temporary basic health insurance plan required by UBC for new international students, and will provide your student with health insurance coverage during the three-month waiting period for BC’s Medical Services Plan (MSP). It is important that you have your iMed card with you while at Jump Start. 

AMS/GSS Health & Dental Plan is extended health and dental coverage, designed specifically for students to cover expenses not covered by basic health care plans. This covers items such as prescription drugs, dental care, travel health coverage, health practitioners, vision care, and more. This plan is provided through the Student Government of UBC Vancouver. All students are automatically enrolled in this plan upon registration for classes. 

I’m an international student. Can I come to Jump Start on a visitor visa?

Unfortunately, the Jump Start office is not authorized to advise you on health insurance or immigration-related questions. Please contact UBC’s International Student Advisors (ISAs) at isa@students.ubc.ca who will be in the best position to address your concerns.

For Parents/Guardians

We invite all parents to participate in the Parent Lecture and Advisor Fair where you will learn more about your student’s new learning environment and have an opportunity to ask any questions you may have. Please RSVP here by August 20 to confirm your attendance and location details. Spaces for the lecture will be limited, so RSVP early to ensure a spot.

Parent Lecture
Date: Sunday August 25th, 2019
Time: 2:00-3:00 PM

The Parent Lecture is an opportunity for parents to experience a typical large university lecture with various faculty professors. The aim is to allow parents to be more informed about their students’ university experience and ways they can support them throughout their journey.

Parent Resource Fair
Date: Sunday August 25th, 2019
Time: 3:30-5:00 PM

The Parent Resource Fair is an opportunity for parents to discuss about programs and academic resources with faculty specific advisors as well as learn about campus wide resources and services.

Can I accompany my student to Jump Start?

You are definitely welcome to stay in Vancouver while your student is at Jump Start! There are activities for parents, including a Parent Lecture and Resource Fair on Sunday August 25, 2019. You will have dedicated time that evening to say goodbye to your student so that they can be available to participate in all the sessions during the week.

If your student is living on-campus, you will not be able to stay in residence with them. However, there are many hotels around Vancouver. Options for staying on campus while you’re in Vancouver are also available.

My student is an international student, do they need to be accompanied by a custodian?

In British Columbia, students under 19 years are considered minors and when they apply for a study permit, they may be required to have custodianship.

According to Citizenship and Immigration Canada, minors under 17 years old are required to have custodianship. However, whether students aged 17 or 18 will require custodianship is at the discretion of the immigration office. Learn more.

If a student is required to have a custodian, it is best for the student to arrange with a close friend or relative living in Canada to act as custodian. If there is no one in their acquaintance who can serve in this way, they may consider a private company to provide this service. UBC is aware of one such provider, First Choice International, which provides custodianship services in the Greater Vancouver Area. Please note that First Choice International is not affiliated in any way with UBC.  


Can't find the answer to your question? Email us at: orientations.jumpstart@ubc.ca