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Jump Start FAQs

Eligibility & Registration

Who is Jump Start for?

Jump Start is designed to meet the unique needs of the following first-year undergraduate students doing their entire degrees at UBC Vancouver:

International students coming to UBC from abroad

International students already living in Canada

Canadian students who went to high school abroad

Domestic students in the Faculty of Land & Food Systems and the UBC Sauder School of Business

Why should I attend Jump Start?

Transitioning to university can be difficult, especially if you are coming from a different country or culture. Jump Start is designed to make that transition easier and set you up for academic success at UBC. On average, international students who participate in Jump Start are more successful in their academic studies than their peers who don’t.

What are the important dates and deadlines I should know?

You will find all dates and deadlines here.

I'm not sure if I am coming to UBC yet. Should I register now or wait?

Jump Start is big enough to accommodate all first-year international students, as long as they are eligible to enroll in the program. Therefore we recommend that you are certain you will choose UBC before registering for Jump Start.

I'm an international student, but I've been living in Canada for a few years now attending high school. Is it still appropriate for me to register for Jump Start?

Absolutely. Jump Start recognizes the unique needs of international students who have experience living in Canada, and is designed to build on what they already know and translate that into academic success at UBC.

I am a native English speaker. Why should I come to Jump Start?

Students who participate in Jump Start join us from all over the world, including other English-speaking countries such as the UK, Australia and South Africa.

As part of Jump Start, students wanting additional language support are provided with such programming, but those who are native English speakers are offered alternative programming that meet their specific needs. While many of the friends you will make through Jump Start will be international, the skills and insight you will learn as part of the program will set you up to integrate fully into broader campus life, meaning you will be well equipped to build connections with domestic and international students alike once school starts in September.

Transitioning to university can be challenging for any student, especially if they are joining us from another country or culture. We are confident you will find Jump Start incredibly helpful in your transition to university life in Canada, and that it will set you up for success at UBC.

I'm coming to UBC from the U.S. Is Jump Start really necessary?

In previous years, approximately 19% of students who participate in Jump Start are from the U.S. There are some significant differences between the secondary school curriculums in Canada and the U.S., as well as cultural differences between the two countries. We consistently hear from our American participants that Jump Start provides critical support with the transition into the Canadian education system. Conversely, American students who did not attend Jump Start have also told us they wish they had because their peers who did attend were much better prepared to start their studies.

I am a Vantage One student. How do I register and pay for Jump Start?

As a Vantage One student:

  • If you are living in on-campus housing, you will not be required to register and the cost of Jump Start will be included in your housing fees. 
  • If you will not be living in on-campus housing, you will need to register and pay for the program yourself. Please email orientations.jumpstart@ubc.ca to make arrangements.

For more information about the Vantage One program please visit vantagecollege.ubc.ca.

Can I come to Jump Start on a visitor visa?

Unfortunately, the Jump Start office is not authorized to advise you on health insurance or immigration-related questions. Please contact UBC’sInternational Student Advisors (ISAs) at isa@students.ubc.ca who will be in the best position to address your concerns.

Arrival

When do I need to arrive in Vancouver?

The arrival date on the Vancouver campus for all Jump Start students is August 20, 2017.

What time should I arrive on August 20?

Check-in on the August 20 begins at 9:00 AM and will end at 7:00 PM.

Outside of this time someone at the Front Desk of your residence will help you check in and you will receive your keys and a welcome package.

What if I am arriving before August 20?

If you’re arriving earlier than August 20, you will have to arrange for your own accommodation as Jump Start housing only starts on August 20. You can explore on-campus options on this website. For off-campus options, you can visit this website. You can then move into your Jump Start room on August 20.

How late can I arrive for Jump Start?

We strongly encourage students to arrange their plans so that they can attend Jump Start in full. During the first days of Jump Start, we run several critical workshops on topics such as health insurance, immigration, and requirements to work in Canada. Please contact us immediately if you anticipate arriving late.

Can my parents accompany me to Jump Start?

Your parents are definitely welcome to stay in Vancouver while you’re at Jump Start!

They will not be able to stay in residence with you. However, there are many hotels around Vancouver. If your parents are interested in staying on campus while they’re in Vancouver there is a website that outlines available options here.

Do I need a custodian to accompany me to Jump Start?

In British Columbia, students under 19 years are considered minors and when they apply for a study permit, they may be required to have custodianship.

According to Citizenship and Immigration Canada, minors under 17 years old are required to have custodianship. However, whether students aged 17 or 18 will require custodianship is at the discretion of the immigration office. Learn more.

If a student is required to have a custodian, it is best for the student to arrange with a close friend or relative living in Canada to act as custodian. If there is no one in their acquaintance who can serve in this way, they may consider a private company to provide this service.  UBC is aware of one such provider, First Choice International,  which provides custodianship services in the Greater Vancouver Area. Please note that First Choice International is not affiliated in any way with UBC.  

Does the university provide any airport pick-up service for new students?

An airport shuttle will be available with limited spots for Jump Start. The details of that service are still in planning, but the registration form will be available on the website and pre-arrival newsletters as soon as it is finalized.

There are several other options available to get from the Vancouver airport to UBC. To learn more visit http://transportation.ubc.ca/

What should I bring?

You will not be provided with bed linen during Jump Start. All furnished rooms will only come with a mattress pad.

For extra convenience, Campus Linens of Canada offers online sales of high quality bed and bath linens and is the only vendor approved to deliver product to Winter Session Residences before students move in. Please note that you will need to order Twin XL linens.

For more information on what to bring please visit students.ubc.ca/new-to-ubc/prepare-arrive/what-bring

Fees & Payment

What do my Jump Start fees pay for?

Because of how important Jump Start is to your success at UBC, the program costs are covered by the University. You only pay for your residence room and meals during Jump Start's immersion program. Total cost for accommodation and meals is $829.66 CAD (taxes included).

What is the payment schedule?

Upon registration you’ll be required to pay a non-refundable $100.00 deposit. You will be notified via email when remaining balance is made available for payment in mid- to late-June. 

Once you have accepted your residence offer you will receive an email with instructions on how to pay for Jump Start. The payment deadline is July 6, 2017.

If you are not planning on living in residence during the Winter Session, make sure to decline your residence offer. Once you have done so you will shortly receive an email with instruction on how to pay for Jump Start. The payment deadline is July 6, 2017.

I can't pay with credit card, what do I do?

While our preferred method of payment is via credit card, we also accept wire transfers. If you require this method of payment please contact us at orientations.jumpstart@ubc.ca

How much spending money do I need?

The amount of spending money that a student will require beyond tuition and housing related fees will vary based on the lifestyle and needs of the individual student. We encourage parents to work with their student to develop a budget for the year and support them in monitoring their spending. Enrolment Services Professionals are excellent resources for budget planning and financial advice, and they have also posted valuable resources online.

Housing

When do I move into my residence?

Please plan to arrive for Jump Start on August 20, 2017.

If you have applied for Winter Session residence for September, you will be assigned to live in residence for the Jump Start program and remain in residence throughout the Winter Session.

Please note: You will only have Winter Session residence if you have accepted your residence offer online and paid your deposit within 7 days of receiving the official email offer from Student Housing and Hospitality Services in early June. Please watch your email during this time

What if I will be living off campus during Winter Session?

If you do not plan on living in residence during Winter Session you will be assigned a room for the duration of the Jump Start program. Your move-in date will be August 20, 2017 and your move-out date will be August 30, 2017. 

If you are planning to live off-campus, you may want to consider the UBC Collegia program, a home away from home for commuter students.

Do I have to live in residence during the Jump Start program?

All Jump Start participants will be required to live in residence during the entire Jump Start program. If you have any questions or concerns please contact us at orientations.jumpstart@ubc.ca.

Do I need to apply for Early Arrival Housing?

If by the payment deadline (July 4, 2017) you have registered and paid for Jump Start and accepted and paid your deposit for a Winter Session residence you will not need to apply for Early Arrival Housing.

Will my Jump Start room be the same as my Winter Session Residence assignment?

Student Housing and Hospitality Services makes every effort possible to assign you to your Winter Session room for Jump Start but there are no guarantees.

In the event that you are placed in a different room for the Jump Start program, we will help support you in your move to your Winter Session residence partway through the program. In early August, you will receive official notification from Student Housing and Hospitality Services informing you of your Winter Session residence area, floor, and room. 

Will I need to move out after Jump Start?

If you are living off-campus during the Winter Session, you will need to move out of residence by noon on August 31.

If you are living in residence during the Winter Session, you can stay in your assigned room.

If I participate in Jump Start, am I guaranteed to get into Winter Session Residence?

No. You must apply for Winter Session residence separately. For further details please visit vancouver.housing.ubc.ca/applications/important-dates/.

During Jump Start

What will we be doing during Jump Start?

During Jump Start, students’ schedules are very full. In the morning we run lectures and faculty advising and academic sessions. In the afternoon, we have faculty-led Learning Community groups and activities and in the evening we run social programming.

What is a Learning Community?

Upon arrival to campus in mid-August, each student joins a faculty-specific cohort led by two student leaders and a Faculty Fellow, and they participate together as a group in a full-range of activities during the Jump Start program. 

Can I join my parents on the weekend?

Jump Start's weekend events are optional but highly encouraged as you will be given the opportunity to spend time with your peers as well as explore Vancouver.

What is there to do in between the end of Jump start and the start of classes?

We’ve found that while our program equips students with a robust understanding of the logistics that they need to take care of to be ready for the start of school, it does not leave enough time for students to fully attend to these details. As such, we’ve set aside the time in between Jump Start and the start of school for students to finish essential needs shopping, to purchase textbooks, pay fees, and rest after the intensive 10 day program.

If you will be living in Residence for the 2017/18 academic year, your Winter Session Residence Advisor will be present and readily available to support with accessing campus resources and connecting to your community as needed.

International House will also be open and the staff of International Advisors will be ready to answer any pressing immigration related questions.

Where should I go if I’m not feeling well or need medical support?

UBC Student Health Services is our primary care clinic on campus serving students year-round.

University can be stressful at times, and many students find that it helps to seek support to manage their mental health and stay on track to achieving their goals. UBC students can access counselling support (no charge) through UBC Counselling Services. Students can speak to a counsellor about any mental health concerns including stress, anxiety, depression, concentration and relationships.

What kind of health care coverage will I have?

For a detailed overview of your health care coverage please visit Student Health Insurance.

MSP covers the cost of basic medical care within Canada, including most physician and hospital services. In most cases, you will not have to pay at the time you seek medical care when you show your BC Services Card. MSP does not cover dental care, prescription drugs, routine vision care (such as eye examinations or corrective lenses), or travel. Coverage for these services is provided through the AMS/GSS Student Health and Dental Plan (see below).

Please remember to apply soon after they arrive for Medical Service plan (MSP). MSP is British Columbia’s (BC) provincial health insurance plan, mandatory for everyone who lives in the province for six months or longer.

iMED is a temporary basic health insurance plan required by UBC for new international students, and will provide your student with health insurance coverage during the three month waiting period for BC's Medical Services Plan (MSP). It is important that you have your iMed card with you while at Jump Start. 

AMS/GSS Health & Dental Plan is extended health and dental coverage, designed specifically for students to cover expenses not covered by basic health care plans. This covers items such as prescription drugs, dental care, travel health coverage, health practitioners, vision care, and more. This plan is provided through the Student Government of UBC Vancouver. All students are automatically enroled in this plan upon registration for classes. 

What services are available to support students with disabilities or ongoing medical conditions?

UBC provides individual support and programs designed to remove barriers for students with a disability or ongoing medical condition. This includes academic accommodations, exam accommodations, academic concession, priority access to housing, and transportation and access. Find more information here.

I want to be in the same Learning Community as my friend. Can I switch?

There will be plenty opportunity for you to see one another during Jump Start at events and during meals (especially if you’re in the same residence area!). You will only be in your Learning Communities in the mornings and at lunch. The advantage of being in two different Learning Communities is that you could both learn more about your Faculty from different leaders, share stories and learnings from their professors with each other and build a larger circle of friends by introducing one another to the people in their Learning Community.

You’re definitely not alone in your fears - many students come to UBC and Jump Start without knowing anyone and end up with great new connections. Although this transition can make many students nervous and that it’ll be the first time many are away from home as well, rest assured that our Orientation Leaders are excited to meet and support you all throughout Jump Start!

For Parents

Can I accompany my student to Jump Start?

You are definitely welcome to stay in Vancouver while your student is at Jump Start! There are activities for parents on August 21, including a Parent Lecture and Parent Advisor Fair. You will have time that evening to say goodbye to your child.

You will not be able to stay in residence with your student. However, there are many hotels around Vancouver. If you're interested in staying on campus while you’re in Vancouver there is a website that outlines available options here.

Does my child need to be accompanied by a custodian?

In British Columbia, students under 19 years are considered minors and when they apply for a study permit, they may be required to have custodianship.

According to Citizenship and Immigration Canada, minors under 17 years old are required to have custodianship. However, whether students aged 17 or 18 will require custodianship is at the discretion of the immigration office. Learn more.

If a student is required to have a custodian, it is best for the student to arrange with a close friend or relative living in Canada to act as custodian. If there is no one in their acquaintance who can serve in this way, they may consider a private company to provide this service.  UBC is aware of one such provider, First Choice International,  which provides custodianship services in the Greater Vancouver Area. Please note that First Choice International is not affiliated in any way with UBC.

Can my student opt out of Jump Start’s weekend events?

Jump Start's weekend events are optional but highly encouraged as your student will be given the opportunity to spend time with his or her peers as well as explore Vancouver.

Contact us