Koerner Pavilion Student Health Service clinic

About the clinic

The Koerner Pavilion Student Health Service clinic is located in the UBC Hospital on the second floor in Room S267. If you require any assessment, investigation, or management of general acute or chronic health conditions, visit the clinic to consult a family physician, a specialist (dermatologist, gynecologist, psychiatrist, sports medicine specialist, and respirologist), or a primary care nurse.

Appointments are available to students in British Columbia by phone, video, or in person. If you're outside of British Columbia, find free wellbeing support specific to your needs.

Clinic services

Services at the clinic include, but are not limited to:

Contraception management and pap tests
STI testing
Vaccinations and immunization reviews
Antigen therapy for allergies
Diagnosis, treatment, and prescription management for mental health support
Referral to other specialties
Distribution and training in naloxone kits
Third-party medical forms
Acupuncture
Wound management

Fees for forms, medical tests, and more

Please view certain fees that apply for booking cancellations and particular types of tests, appointments, forms, and equipment. The fees are also listed for patients without health insurance.

Changing or cancelling your appointment

Log into the Patient Portal to change or cancel your previously scheduled Student Health Service appointment. You can also read and respond to messages from the clinic, or update your contact information.

All appointments with a family doctor, nurse, or nurse practitioner must be cancelled more than 2 hours in advance, or you will be charged a cancellation fee. Monday appointments need to be cancelled on the previous Friday, within business hours.

What to expect

This is the most common experience at Student Health Service and may not be the same for everyone. When necessary, we make adjustments to meet a student's individual needs.

Vector illustration of a UBC student booking an appointment by phone with a Student Health Service staff member

Book an appointment

Medical appointments

If you're in British Columbia, book an in-person, virtual (video), or phone appointment through the online form. For procedures, nursing, or urgent concerns, please call 604 822 7011.

Mental health support

All mental health support begins with a Wellness Advising appointment, where you’ll meet with a mental health provider and be connected to the care that best supports your needs. To book an appointment, call 604 822 3811 or visit the Counselling Services front desk in Brock Hall during clinic hours. Appointments are booked for the same day and arranged on a first-come, first-served basis.

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At your appointment

Please check in with the clinic front desk 15 minutes before your in-person appointment. If you've selected a virtual appointment, Student Health Services will contact you through your chosen method at your appointment time. You will meet with a doctor or nurse practitioner to discuss your health concerns.

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Referral to a specialist

If necessary, your doctor or nurse practitioner may refer you to a specialist. Certain specialist fees may apply for these appointments.

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After your appointment

Follow the information provided by your doctor, nurse practitioner, or nurse. Check your email if you are expecting a follow-up message.

Appointments for varsity athletes

Medical appointments for varsity athletes take place at the Allan McGavin Sports Medicine Clinic at Chan Gunn Pavilion. For more information, please reach out to your Athletic Therapist.

Email instructions

If you are asked to email your documents to student.health@ubc.ca, do not send any medical information through email without encryption, including the symptoms you might have. Please call 604 822 7011 for encryption instructions if you plan to send medical records or details.

Confidentiality notice

Release of information

Student Health Service cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for the following:

Information indicating that a child is in need of protection
Information indicating that you may constitute a risk to yourself or others (an exception is Naloxone appointments, which are always kept confidential)
Information that leads to concerns about public safety
Other statutory or common-law provision that requires or authorizes the release of confidential information

If you wish to release your medical record information to another individual or medical care office, you’ll need to fill out an authorization form at your appointment.

If you have any questions about confidentiality, you will have an opportunity to ask during your visit.