Phone appointments only on May 11
The Orchard Commons clinic is closed for in-person service on Sat, May 11, 2024. Phone appointments will be available. Please call 604 827 7011 if you have any questions.
About the clinic
The Orchard Commons clinic offers appointments with a nurse practitioner or family physician. Visit the Orchard Commons clinic if you require an assessment, investigation, or management of any general acute or chronic health conditions.
Patients are accepted by appointment only. Appointments are available to students in British Columbia by phone, video, or in person. If you're outside of British Columbia, find free wellbeing support specific to your needs.
Clinic services
Services at this location include, but are not limited to:
- Contraception management and pap tests
- STI testing
- Diagnosis, treatment, and prescription management for mental health support
- Referral to other specialists
- Gender affirming care
- Third-party medical forms
Fees for forms, medical tests, and more
Please view certain fees that apply for booking cancellations and particular types of tests, appointments, forms, and equipment. The fees are also listed for patients without health insurance.
Changing or cancelling your appointment
Log into the Patient Portal to change or cancel your previously scheduled Student Health Service appointment. You can also read and respond to messages from the clinic, or update your contact information.
All appointments with a family doctor, nurse, or nurse practitioner must be cancelled more than 2 hours in advance, or you will be charged a cancellation fee. Monday appointments need to be cancelled on the previous Friday, within business hours.
What to expect
This is the most common experience at Student Health Service and may not be the same for everyone. When necessary, we make adjustments to meet a student's individual needs.
Book an appointment
Medical appointments
If you're in British Columbia, book an in-person, virtual (video), or phone appointment through the online form.
Mental health support
All mental health support begins with a Wellness Advising appointment, where you’ll meet with a mental health provider and be connected to the care that best supports your needs. To book an appointment, call 604 822 3811 or visit the Counselling Services front desk in Brock Hall during clinic hours. Appointments are booked for the same day and arranged on a first-come, first-served basis.
At your appointment
Please check in with the clinic front desk 15 minutes before your in-person appointment. If you've selected a virtual appointment, Student Health Services will contact you through your chosen method at your appointment time. You will meet with your doctor or nurse practitioner to discuss your health concerns.
Referral to a specialist
If necessary, your doctor or nurse practitioner may refer you to a specialist. Certain specialist fees may apply for these appointments.
After your appointment
Follow the information provided by your doctor, nurse practitioner, or nurse. Check your email if you are expecting a follow-up message.
Appointments for varsity athletes
Medical appointments for varsity athletes take place at the Allan McGavin Sports Medicine Clinic at Chan Gunn Pavilion. For more information, please reach out to your Athletic Therapist.
Email instructions
If you are asked to email your documents to student.health@ubc.ca, do not send any medical information through email without encryption, including the symptoms you might have. Please call 604 827 0883 for encryption instructions if you plan to send medical records or details.
Confidentiality notice
Release of information
Student Health Service cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for the following:
- Information indicating that a child is in need of protection
- Information indicating that you may constitute a risk to yourself or others (an exception is Naloxone appointments, which are always kept confidential)
- Information that leads to concerns about public safety
- Other statutory or common-law provision that requires or authorizes the release of confidential information
If you wish to release your medical record information to another individual or medical care office, you’ll need to fill out an authorization form at your appointment.
If you have any questions about confidentiality, you will have an opportunity to ask during your visit.
