Ask Me @ UBC

Most undergraduate students on UBC's Vancouver campus have been assigned an Enrolment Services Professionals (ESPs) who provides personalized support throughout their time at UBC.

If you're a first-, second- or third-year student, or a new undergraduate student, please contact your ESP.

If you're a prospective student, fourth-year student, graduate student, or alumnus, contact Enrolment Services using our Ask Me contact form.

Timely information 

Accepting your offer of Admission

Log in to the Student Service Centre (SSC), click on 'Accept my Offer,' and pay the acceptance deposit by the June 1 deadline.

Registering for Term 2 courses

Registration is open! Find out about deadlines and adding, dropping and switching courses.

Paying tuition for Term 2

See the SSC or the UBC Calendar to find out about your payment options.

When will my payment appear on my Student Service Centre account?
Interac Online payments appear within minutes, while Electronic Fund Transfer (EFT) and card payments may take a few days.

Cheques will appear on your account in 5-7 days.

How do I increase the limit (daily limit or transactional limit) on my card to make the payment?
You can call your bank’s toll free phone number, which is usually on the back of your card.

When you get through to an advisor, you can ask them to increase your limit to an amount that covers the cost of your fees (and anything extra) for the day.

CWL reset

Forgot your username and/or password?

Student Services contacts

First-, second- or third-year students, and new undergraduate students, please contact your ESP.  

Prospective students, fourth-year students, graduate students, and alumnus, please fill out our Ask Me contact form or call:

  • +1 (604) 822-9836
  • +1 (877) 272-1422 (toll-free in Canada/US)

More campus contacts