When in the virtual line text these letters to receive further information:
Text S to check your status
Text L to leave the line completely
Text H to ask for help
Text M if you need more time
Text N# to be notified the # of minutes before your apointment
Text J to be added back to line in case of accidental removal
Why do we need your phone number?
Entering your phone number gives you the ability to check your place in line, push your appointment back, leave the line, or generate an update when you are X minutes away from the front of the line.
What if I don’t want to provide my phone number?
If you don’t want to provide your phone number, you’ll have to watch the digital displays for when you are at the front of the line.
What will my collected information be used for?
This information will only be used for service delivery and may also be used by the university in statistical analysis to identify user trends and inform the universities commitment to excellence.
What if I don’t want my information to be collected?
We can always just input your first name and last initial.
UBC’s virtual line system is a secure system called Qless. All information collected by Qless is stored within Canada. If you have questions, please email firstname.lastname@example.org.