Enrolment Services join the virtual line

Enrolment Services Virtual Line

Enrolment Services uses a virtual line system to give students the benefit of having a space in line without physically needing to wait in a line. Being able to text into the line or sign up at the kiosks in Brock Hall means that anyone can join the line without hassel. 

Students are able to join the virtual line by texting “UBC” to (604) 229-4098 or at any kiosk in Brock Hall.

Wait time

Check below to see a forecast of the wait time at Enrolment Services (updated in real time). 

Reserve a time

Current students without an assigned Enrolment Services Professional (ESP) can drop by anytime during our open hours, or are welcome to reserve a time in the virtual line to speak to an ESP.

Learn more

Get Updates

When in the virtual line text these letters to receive further information:

Text S to check your status

Text L to leave the line completely

Text H to ask for help

Text M if you need more time

Text N# to be notified the # of minutes before your apointment

Text J to be added back to line in case of accidental removal


Why do we need your phone number?

Entering your phone number gives you the ability to check your place in line, push your appointment back, leave the line, or generate an update when you are X minutes away from the front of the line.

What if I don’t want to provide my phone number?

If you don’t want to provide your phone number, you’ll have to watch the digital displays for when you are at the front of the line.

What will my collected information be used for?

This information will only be used for service delivery and may also be used by the university in statistical analysis to identify user trends and inform the universities commitment to excellence.

What if I don’t want my information to be collected?

We can always just input your first name and last initial.

Privacy Statement

The University of British Columbia uses a queuing system (QLESS – www.qless.com), which will collect the following information from you: your first name, last initial, cell phone number and desired queue. By using this system, you are authorizing UBC to store this information on a QLESS server located in the United States. This information will be used for service delivery and may also be used by the university
in statistical analysis to identify user trends and inform the university’s commitment to service excellence. UBC’s legal authority to collect this information is section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For questions about the collection of this information or to inquire about alternatives to using this queuing system, please contact questions@askme.ubc.ca