Counselling Services

Speaking with a wellness professional can help clarify concerns or situations and open up new ways of dealing with them. We work with you to assess your needs and identify the best type of support for you – from self-help resources to group or individual therapy – to help you have the best university experience possible.

Speak with a wellness professional

Your initial appointment

If it's your first time visiting Counselling Services, or if it's been a while since your last visit, come see us in person for an initial consultation. Please keep in mind that the wait time for this consultation is dependent on the nature and severity of your concerns, and during busy times can be several weeks for non-emergencies.

To make your initial consultation as effective as possible, we ask you to complete an online assessment when you arrive, which is shared with a wellness advisor.  This information prepares both you and the wellness advisor for the consultation. 

During your 15 to 20 minute consultation, the wellness advisor will work with you to identify your concerns and needs as well as identify the level of care that’s right for you. This may include on and off-campus resources such as self-directed skill building tools, workshops, group therapy, individual therapy, physician and/or psychiatric care. The steps you decide on together will form your personalized wellness plan.

Connect with the right resources to help you reach your wellness goals.

Crisis Support

Need help urgently? Please let reception know.

Counselling Services reserves a limited number of hours each day to assist students dealing with a personal crisis that requires immediate attention. Please let reception know if you need an emergency appointment, using the questions below as a guide: 

  • Are you being impacted by recent sexual assault?
  • Are you currently at risk of suicide or harming others?
  • Are you being impacted by a recent death of a family member or friend?

 If you have immediate safety concerns for yourself or others, call 9.1.1.

About counselling

Counselling Services offers free, confidential counselling for UBC students.

What to expect

Go at your own pace

A wellness professional will help you clarify your goals and work with you to develop a wellness plan to reach those goals. Together, we’ll choose wellness resources that best fit your needs, readiness to change, and time availability.

Build new skills to help you succeed

Addressing concerns takes courage and at times can feel difficult to face. It’s important to be patient with yourself and trust that your ongoing effort will help you identify and reinforce your strengths as well as build new skills to help you succeed.


Information about you, the concerns you share, and the services you access is kept confidential, except in situations where: 

  • A child is in need of protection; you may be at imminent risk to yourself or others; or any other situation that leads to concerns about public safety.
  • Other statutory or common-law provision requires or authorizes the release of confidential information.

If you have been in hospital for mental health concerns, a UBC Manager of Student Services may be notified with your permission to help you get back on track.

UBC wellness professionals strive to work closely together to provide you with the most effective services to help you meet your unique needs. When you meet with a Wellness Professional for the first time, you will complete a Consent to Share Information form in which you have the option of consenting to information sharing among UBC wellness professionals in Counselling Services, Student Health Service, Access and Diversity and Student Support Services so you have an integrated system of support.

Reach out

Why speak with a counsellor?

Speaking with a counsellor can help you better understand any mental health concerns you face. A counsellor can also help you identify ways to manage or overcome these concerns so you can live well and accomplish the things that are important to you.

University life is exciting and challenging. Sometimes it’s possible to manage challenges on your own, while other times you may need support. It’s OK to reach out and ask for help if you need it.

Concerned about a student?

Find out how you can help.

It’s easy to doubt your judgment about whether someone needs help; however, don’t fall into the trap of doing nothing out of uncertainty.

Initial Appointment hours

Monday 9:30 am - 3:30 pm
Tuesday 9:30 am - 3:30 pm
Brock Hall
(September to April)
9:30 am - 6:30pm
Brock Hall
(May to August)
9:30 am - 5:00 pm
Lower Mall Research Station
9:30 am - 3:30 pm
Thursday 11:30 am - 3:30 pm
Friday 9:30 am - 3:30 pm
Saturday, Sunday, and Holidays Closed

Operating hours

Monday 8:30 am - 4:30 pm
Tuesday 8:30 am - 4:30 pm
Brock Hall
(September to April)
8:30 am - 7:00pm
Brock Hall
(May to August)
8:30 am - 6:00 pm
Lower Mall Research Station
8:30 am - 4:30 pm
Thursday 10:00 am - 4:30 pm
Friday 8:30 am - 4:30 pm
Saturday, Sunday, and Holidays Closed
Emergency and after-hours contacts

Second location now open

Room 358, Lower Mall Research Station, 2259 Lower Mall

Counselling Services' new location compliments the existing Brock Hall office and has additional staff available to support you.

You can access individual counselling services at both the Brock Hall and Lower Mall locations, and one phone number for both offices makes it easy to get in touch.

  • Counselling Services, Student Services
    • Brock Hall
      1874 East Mall  Room 1040
      VancouverBC Canada V6T 1Z1
    • Lower Mall Research Station
      2259 Lower Mall  Room 358
      VancouverBC Canada V6T 1Z4

More about Counselling Services

Emergency and after-hours contacts