Accessibility on campus is UBC's absolute priority and UBC aims to provide on-time service. Please recognise that while UBC strives to be on-time, you may need to wait a few minutes for your pick up, and that you may be taken on an indirect route to your destination due to weather, construction, traffic detours, and other unforeseen conditions.
Failure to respect Accessibility Shuttle policies and/or staff may lead to the suspension of privileges.
Who the shuttle is available for
The UBC Accessibility Shuttle is available to all students, staff, faculty, residents, and visitors who have temporary or permanent conditions that impact mobility.
Shuttle booking and cancelling
Accessibility Shuttle bookings are made in advance by phone.
The Accessibility Shuttle will not pick up individuals who have not made a reservation.
If you change your mind or no longer need the service, please cancel the request right away by calling our dispatch phone number. You may leave a voice message if your call is not answered.
Shuttle pick up and drop off
The shuttle stops at designated stops only. Please check the shuttle service map.
Riders should arrive at their designated pick-up location on time. Drivers will wait a maximum of five minutes before moving on to the next client. Riders who do not show up on time and do not cancel before their pick up will be flagged. Subsequent missed rides may lead to the suspension of privileges.
Accessibility Shuttle riders are limited to three rides per day.
Employees reserve the right to deny service
Clients can be denied service if the following occurs:
The client is intoxicated and shuttle staff feel that they are unable to care for themselves or consent to a trip.
- The shuttle staff and/or property is at risk of harm.
- The client fails to respect program policies and/or staff.