UBC Accessibility Shuttle - Terms of service

UBC Accessibility Shuttle Policies

Accessibility on campus is UBC's absolute priority and UBC aims to provide on-time service. Please recognise that while UBC strives to be on-time, you may need to wait a few minutes for your pick up, and that you may be taken on an indirect route to your destination due to weather, construction, traffic detours, and other unforeseen conditions.

Failure to respect Accessibility Shuttle policies and/or staff may lead to the suspension of privileges.

Who the shuttle is available for

The UBC Accessibility Shuttle is available to all students, staff, faculty, residents, and visitors who have temporary or permanent conditions that impact mobility.

Shuttle booking and cancelling

  • Accessibility Shuttle bookings are made in advance by phone.

  • The Accessibility Shuttle will not pick up individuals who have not made a reservation.

  • If you change your mind or no longer need the service, please cancel the request right away by calling our dispatch phone number. You may leave a voice message if your call is not answered.

Shuttle pick up and drop off

  • The shuttle stops at designated stops only. Please check the shuttle service map.

  • Riders should arrive at their designated pick-up location on time. Drivers will wait a maximum of five minutes before moving on to the next client. Riders who do not show up on time and do not cancel before their pick up will be flagged. Subsequent missed rides may lead to the suspension of privileges.

  • Accessibility Shuttle riders are limited to three rides per day.

Employees reserve the right to deny service 

Clients can be denied service if the following occurs:

  • The client is intoxicated and shuttle staff feel that they are unable to care for themselves or consent to a trip.

  • The shuttle staff and/or property is at risk of harm.
  • The client fails to respect program policies and/or staff.

UBC Accessibility Shuttle Guidelines for Riders

To make your experience and the experience of your fellow riders as pleasant and convenient as possible, please follow these guidelines.

Access areas only within the designated route

The UBC Accessibility Shuttle has a designated route and stops. Please do not ask the shuttle driver or dispatcher to schedule rides or make stops outside the designated area. To access areas outside of the shuttle route, you will need to make other arrangements. You may want to consider HandyDART or UBC Parking.

Call and schedule your ride ahead of time

Try to schedule shuttle rides as far ahead as possible. The scheduling system works on a first-come, first-served basis by calling the dispatcher at 604 822 9929.

Call our dispatch line to schedule a ride, and leave a voice message if your call is not answered. You will receive a call back regarding your request by the end of the following business day. 

Shuttle drivers are not able to call clients directly – all calls must go through the dispatcher.

Be on time for your scheduled ride or cancel as early as possible

If you must cancel a ride, please be courteous to others and cancel the ride with the dispatcher as soon as possible. You may leave a voice message if your call is not answered.

The shuttle will wait a maximum of five minutes before moving on to the next client and you will be marked as a "no-show."

Three "no-shows" in a single academic semester may result in the suspension of UBC Accessibility Shuttle riding privileges.

Food and drink on the shuttle

Open food or beverages are not permitted on the shuttle. Beverages in closed containers will be permitted.

Read the Accessibility Shuttle policies

Please be respectful of UBC Accessibility Shuttle policies and direct any questions or concerns to the Shuttle Coordinator by emailing accessibility.shuttle@ubc.ca.

Accessibility shuttle stop map

Stop Locations accessibility shuttle

Shuttle stop locations (as shown in the map above):

  1. North Parkade - at the west end of Student Union Boulevard (under the shelter) 
  2. Learners' Walk - Off Learners' Walk just east of the Indian Residential School History and Dialogue Centre (IRSHDC)
  3. Buchanan - On the north side of Memorial Road at Learners' Walk
  4. Koerner Library - At the north end of the Library just off Main Mall
  5. Flagpole Plaza - At the northwest corner of Flagpole Plaza near elevator to Rose Garden Parkade
  6. Memorial Parking Lot - At southeast corner of West mall and Memorial road, across from walkway to 2nd level of the Fraser River Parkade
  7. First Nations Longhouse - Outside Longhouse by loading zone on Lower Mall, near walkway to Longhouse Lower Mall entrance
  8. Marine Drive Residence - South of parking lot outside Marine Drive Residence Building #4, near The Point Grill
  9. West Parkade - On West Mall, at south- end of Swing Space Building (next to 4th level parkade exit)
  10. Henry Angus - On the west side of Main Mall at walkway to Henry Angus Building main doors
  11. Neville Scarfe - On the west side of Main Mall at walkway to Neville Scarfe Building main doors
  12. Earth Sciences - On the west side of Main Mall at the north end of Earth Sciences Building
  13. H.R MacMillan  - On the west side of Main Mall at walkway to the south end of H.R. MacMillan building
  14. Hugh Dempster - On Engineering Road in front of Hugh Dempster Pavilion entrance
  15. Health Sciences Parkade - Off Health Sciences Mall across the street from the parkade at pick-up/ drop-off area next to UBC Hospital Purdy Pavilion
  16. Alumni Centre - On East Mall at west end of the Alumni Centre