The UBC Accessibility Shuttle is available to all students, staff, faculty, residents, and visitors who have temporary or permanent conditions that impact mobility.
UBC aims to provide on-time service to support accessibility on campus. You may still need to wait a few minutes for your pick-up. Due to weather, construction, traffic detours, and other unforeseen conditions, you may be taken on an indirect route to your destination.
Failure to respect Accessibility Shuttle policies and/or staff may lead to the suspension of privileges.
Shuttle bookings and cancellations
You must book the Accessibility Shuttle in advance by phone.
The Accessibility Shuttle will not pick up individuals who have not made a reservation.
If you change your mind or no longer need the service, please cancel the request immediately by calling the dispatch phone number (604 822 9929). You may leave a voice message if your call is not answered.
Shuttle pick-up and drop off
The shuttle stops at designated stops only. Please check the shuttle service map for a list of campus stops.
Riders should arrive at their designated pick-up location on time. Drivers will wait a maximum of five minutes before moving on to the next client. Riders who do not show up on time or who do not cancel their booking before their pick-up will be flagged. Continuously missing rides may cause your riding privileges to be suspended.
Accessibility Shuttle riders are limited to three rides per day.
Situations where clients are denied service
Employees reserve the right to deny service if:
The client is intoxicated and shuttle staff feel that they are unable to care for themselves or consent to a trip.
- The shuttle staff and/or property is at risk of harm.
- The client fails to respect program policies and/or staff.