International Student Advising Virtual Line

International Student Advising uses a virtual line to sign in students to meet with an Advising Assistant. Providing a phone number during sign-in allows students to receive updates on wait times and easily manage their spot in the queue. See the FAQ below for details on what personal information is needed in the process. 

Advising Assistants

Monday to Friday - 9:30 am to 4:00 pm

You might not need to see an advisor. General information is available from Advising Assistants.

Learn more

Get Updates

When in the virtual line text these letters to receive further information:

Text S to check your status

Text L to leave the line completely

Text H to ask for help

Text M if you need more time

Text N# to be notified the # of minutes before your appointment

Text J to be added back to line in case of accidental removal


What information do I have to give to enter the Virtual Line?

To facilitate a smooth sign in process, we will ask you for the following information:

  • preferred name,
  • initial of your last name,
  • the last four (4) digits of your student number,
  • your cell phone number, and
  • the queue you are joining (desired queue).

If you do not want to provide your personal information, we will enter you into the virtual line under a generic name. For more information about privacy and the virtual line, please see our privacy statement.

Why do we need your phone number?

Entering your phone number gives you the ability to check your place in line, push your appointment back, leave the line, or generate an update when you are X minutes away from the front of the line.

What if I don’t want to provide my phone number?

If you don’t want to provide your phone number, you’ll be added to the line using a generic name without any personal information. You will not receive text updates of the approximate waiting time. 

What will my collected information be used for?

This information will only be used for service delivery and may also be used by the university in statistical analysis to identify user trends and inform the universities commitment to excellence.

Privacy Statement for UBC’s Virtual Line

The University of British Columbia uses a queuing system (QLESS –, which will collect the following information from you:

  • Your preferred name
  • Initial of your last name
  • Last four digits of your student number
  • Cell phone number
  • The desired queue*

By using this system, you are authorizing UBC to store this information on a QLESS server located in the United States. This information will be used for service delivery and may also be used by the university in statistical analysis to identify user trends and inform the university’s commitment to service excellence. UBC’s legal authority to collect this information is section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA).

For questions about the collection of this information or to inquire about alternatives to using this queuing system, please contact

*The desired queue refers to the name of the line you are joining.

Contact us

International Student Advising

Talk to an advisor

International Student Advisors are Regulated Canadian Immigration Consultants (RCICs) or Regulated International Student Immigration Advisors (RISIAs) who can help.

When emailing us, include the following information in the email:

  1. Your student number in the subject line
  2. Your name
  3. Your citizenship(s)
  4. All permit and visa expiration dates (if applicable)
  5. Currently in Canada (YES or NO)
  6. If you request specific assistance, please provide detailed information including applicable documents, such as a rejection letter
UBC Life Building
1200-6138 Student Union Blvd.
Vancouver, BC V6T 1Z1


9:30 am - 4:00 pm
9:30 am - 4:00 pm
9:30 am - 4:00 pm
9:30 am - 4:00 pm
9:30 am - 4:00 pm