Koerner Pavilion Student Health Service clinic

About the clinic

The Koerner Pavilion Student Health Service clinic is located in the UBC Hospital on the second floor in Room S267. UBC students with general acute or chronic health concerns are invited to visit the clinic to consult with a family physician, nurse practitioner, specialist (dermatologist, gynecologist, psychiatrist, sports medicine specialist, and respirologist), or primary care nurse.

Appointments are available to students in British Columbia by phone, video, or in person.

Services at the clinic include, but are not limited to:

• Contraception management and pap tests
• Primary care concerns
• STI testing
• Vaccinations and immunization reviews
• Antigen therapy for allergies
• Diagnosis, treatment, and prescription management for mental health support
• Referral to other specialties
• Distribution and training in naloxone kits
• Third-party medical forms
• Acupuncture
• Wound management
• Gender affirming care

Emergency situations

If you are injured, in danger, or in urgent need of medical care, call 911 or go to an Urgent Primary Care Centre or your nearest 24/7 emergency for after-hours support.

Contact us

• Phone: 604 822 7011
• Fax: 604 484 2209
• Address: Room S267, UBC Hospital (2211 Wesbrook Mall)

Opening hours

The clinic is closed on all statutory holidays observed by UBC.

• Monday: 8:00 am to 4:00 pm
• Tuesday: 8:00 am to 4:00 pm
• Wednesday: 8:00 am to 8:00 pm
• Thursday: 9:00 am to 4:00 pm
• Friday: 8:00 am to 4:00 pm

Fees for forms, medical tests, and more

Please note that certain fees apply for booking cancellations and particular types of tests, appointments, forms, and equipment. Fees also apply to patients without health insurance.

Changing or cancelling your appointment

Please log into the Patient Portal to change or cancel your previously scheduled Student Health Service appointment. You can also read and respond to messages from the clinic, or update your contact information through this portal.

Please cancel your appointments with your family doctor or nurse practitioner more than 2 hours in advance. If you are unable to do so, you will be charged a cancellation fee. Monday appointments must be cancelled on the previous Friday within business hours.

What to expect for appointments

Appointments at Student Health Service are typically 15 minutes. However, when necessary, we make adjustments to meet students’ individual needs.

First, book an appointment

Medical appointments

If you’re in British Columbia, book an in-person, virtual (video), or phone appointment through the online form. For procedures, nursing, or urgent concerns, please call 604 822 7011.

Mental health support

All mental health support begins with a Wellness Advising appointment, where you’ll meet with a mental health provider and be connected to the care that best supports your needs. To book an appointment, call 604 822 3811 or visit the Counselling Services front desk in Brock Hall during open hours. Appointments are booked for the same day and arranged on a first-come, first-served basis.

At your appointment

For in-person appointments, please check in with the clinic front desk at least 15 minutes before your scheduled time. You may be asked to fill out some forms. Then, you will meet with a doctor or nurse practitioner to discuss your health concerns.

For virtual or phone appointments, you’ll be contacted through your chosen method at your appointment time.

Referral to a specialist

If necessary, your doctor or nurse practitioner may refer you to a specialist. Certain specialist fees may apply for these appointments.

After your appointment

Follow the information provided by your doctor, nurse practitioner, or nurse. Check your email if you are expecting a follow-up message.

Appointments for varsity athletes

Medical appointments for varsity athletes take place at the Allan McGavin Sports Medicine Clinic at Chan Gunn Pavilion. For more information, please reach out to your Athletic Therapist.

Email instructions

If you are asked to email your documents to student.health@ubc.ca, do not send any medical information through email without encryption, including the symptoms you might have. Please call 604 822 7011 for encryption instructions if you plan to send medical records or details.

Confidentiality notice

Our services work together in a “circle of care” to provide you with optimal, coordinated care. We do this by using the same Collaborative Health Record to document your health needs and treatments, and we share relevant confidential medical, counselling, and other personal information between our healthcare and support services in a manner that is consistent with applicable health laws as well as the professional and ethical guidelines of counselling, medicine, and allied health disciplines in British Columbia. We do this for the sole purpose of managing your care.

We cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for the following:

• Information indicating that a child is in need of protection
• Information indicating that you may constitute a risk to yourself or others (an exception is Naloxone appointments, which are always kept confidential)
• Information that leads to concerns about public safety
• Other statutory or common-law provision that requires or authorizes the release of confidential information

If you wish to release your medical record information to another individual or medical care office, we follow protocols developed with the Office of University Counsel. You will need to complete a Release of Medical Information Form. Call our clinic for more information and specific instructions..

If you have any questions about confidentiality, you will have an opportunity to ask during your visit.