UBC Accessibility Shuttle

A shuttle service for people with temporary or permanent conditions that impact mobility, who need assistance traveling to areas of campus that can otherwise only be accessed by foot.

About

The UBC Accessibility Shuttle launches in May 2018 as a pilot service that promotes accessibility on UBC’s Point Grey campus.

The shuttle is a free, shared ride service available only by reservation. It transports people with conditions that impact their mobility from designated stops to and from the central pedestrian areas of campus. The Accessibility Shuttle serves areas that can otherwise only be accessed by foot (i.e. areas with limited vehicle access and parking). Each UBC building in the service area is within 100 meters of a shuttle stop.

The map below shows the Accessibility Shuttle service area and available stops:

Areas Served By Shuttle

People are encouraged to use transit (including the UBC Community Shuttle) and UBC Parking to get to locations that fall outside the Accessibility Shuttle service area or to connect with the shuttle service.

Who can use the shuttle?

The UBC Accessibility Shuttle is available to all students, staff, faculty, residents, and visitors on the UBC Point Grey campus who have temporary or permanent conditions that impact mobility.

Ride Booking and Pick-up

Step 1: Book a ride

Speak with a dispatcher or leave a voice message at 604.822.9929.

  • When you book your ride, please be prepared with your pick up and drop off locations, dates and times. Please see the shuttle map for stop locations (at the bottom of this page). 
  • When your ride is confirmed you will be given a 15-minute pick-up window.
  • Rides will be available on a first-come, first-served basis.
  • Each client is limited to 2 rides per day.

You must book your ride by 6:00pm the business day before your requested ride date. If you leave a voice message to book your trip, you will receive a call back to confirm your ride by 8pm the evening prior to your pick-up date.   

Step 2: Ride Pick Up

Please be at your shuttle stop at the start of your 15 minute pick-up time. Once the shuttle arrives at your stop, it will wait a maximum of five minutes, depending on rider demand.

Look for shuttle signs at your stop location. This is where the shuttle will meet you. See the shuttle map for more details on where to go for your pick up.

Hours of operation

The UBC Accessibility Shuttle operates between 7:30am and 7:30pm, Monday to Friday, excluding statutory holidays.

Areas served by the accessibility shuttle

The UBC Accessibility Shuttle provides pick up and drop off at designated stops. Pick up locations for people arriving to campus are near the North, Fraser River, West, and Health Sciences parkades as well as near transit. Drop off locations are at designated stops within the pedestrian core. The shuttle will return people to their chosen stop closest to their residence, parking or transit location. Please reference the shuttle map below for pick up / drop off location details.

Shuttle stop locations (as shown in the map above):

UBC Accessibility Shuttle stop locations
  1. North Parkade - at the west end of Student Union Boulevard (under the shelter) 
  2. Learners' Walk - Off Learners' Walk just east of the Indian Residential School History and Dialogue Centre
  3. Buchanan - On north side of Memorial Road at Learners' Walk
  4. Koerner Library - At north end of the Library just off Main Mall
  5. Memorial Parking Lot - At southeast corner of West mall and Memorial road, across from walkway to 2nd level of the Fraser River Parkade
  6. West Parkade - On West Mall, at south end of Swing Space Building (next to 4th level of the West Parkade exit)
  7. Henry Angus - On west side of Main Mall at walkway to Henry Angus Building main doors
  8. Neville Scarfe - On west side of Main Mall at walkway to Neville Scarfe Building main doors
  9. Earth Sciences - On west side of Main Mall at north end of Earth Sciences Building
  10. H.R. MacMillan - On west side of Main Mall at Agronomy Road next to the Landscape Architecture Annex
  11. Hugh Dempster - On Engineering Road in front of Hugh Dempster Pavilion entrance
  12. Health Sciences Parkade - Off Health Sciences Mall across the street from the parkade at pick-up/ drop-off area next to UBC Hospital Purdy Pavilion
  13. Alumni Centre - On East Mall at west end of the Alumni Centre

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