Counselling Services

A variety of mental health resources and professionals are available at UBC. Mental health professionals work with you to assess your wellness needs, and identify the level of care that's right for you – from self-directed programs and tools to workshops, group programs, and individual therapy – to help you have the best university experience possible.

Emergency and urgent counselling appointments

Getting started

If it's your first time seeking mental health support on campus, or if it's been four or more months since your last appointment, drop by Counselling Services at our Brock Hall location during drop in hours.

When you arrive, we'll ask you to complete a brief intake form to help determine the type of support that might best meet your needs. Depending on your circumstances, support might include:

Please keep in mind that the availability of appointments varies depending on the demand on any given day, however we will always connect you with resources that can help you get started right away.

Empower Me

  • Contact Empower Me for direct connection to counselling or coaching support:

Empower Me is a mental health service offering counselling in person, by telephone, by video-counselling, or by e-counselling. You can also speak to a life coach about subjects like personal performance, wellbeing, and relationships. Empower Me is available 24/7 and is available free of charge for students who are members of the AMS/GSS Student Health Plan.

Crisis support through Empower Me is available to all students (regardless of your health care plan).

How to contact Empower Me:

  • Call 1 844 741-6389 (toll-free) to be directly connected to the Empower Me Clinical Response Center,
  • Log in to Empower Me using "Studentcare" as the password, or
  • Download additional Empower Me student assistance tools through the Aspiria mobile app by entering "Studentcare" as the Login ID and selecting "Student" in the drop-down menu.

Apps and tools to help you get started

    • Try interactive resources with coping tips and tools to build self-management skills and track your progress. Here are a few to start with:

    WalkAlong

    Take a mental health assessment, find information, and post public or private messages. You can also track your mood, sleep, exercise, and other measures over time.

    Mindcheck.ca 

    Designed to help you check how you’ve feeling and quickly connect you to mental health resources and support. Support includes education, self-care tools, website links, and assistance in connecting to local professional resources.

    MindShift

    A great app and website that includes tools to help you tackle concerns such as test anxiety, worry, social anxiety, and panic.

    Crisis Centre BC

    Offers self-help modules for many types of concerns such as procrastination, self-esteem, anxiety, low mood, body image, assertiveness, self-compassion, perfectionism, worry, and social anxiety. 

    Wellness advising

    Wellness advising appointments

    In wellness advising appointments, wellness advisors meet with you for about 15 to 20 minutes to connect you to the level of support that best meets your needs.

    Prior to your appointment, we’ll ask you to complete a 15-minute assessment, which helps prepare both you and the wellness advisor to clarify your concerns and create a wellness plan.    

    Creating a wellness plan together

    Your wellness plan outlines resources to help you address your concerns. A number of factors can determine what level of support is the best fit for you, including the nature of your concerns, your goals, and your time, energy, and readiness for change. A wellness advisor will work with you to customize your wellness plan from a broad spectrum of mental health resources:

    UBC's Wellness Plan enables students to move between the best wellness services for their mental health needs. The steps include self-care, wellness workshops, intensive group therapy, flexible intensive individual therapy, physician care, and psychiatry.

    What levels of support are available?

    Each level of support varies in intensity and the time, energy, and commitment required to engage in it. The level of intensity, however, does not equate to effectiveness. Low intensity levels of support have been found to be as effective as higher levels for many students' concerns. The resources in each level of support below have been carefully screened and selected by wellness professionals to help you address your mental health concerns to the best of your ability. 

    Self-directed programs and tools

    When you take steps to help yourself, you empower yourself with confidence and skills to achieve what's important to you. Visit a mental health professional at Counselling Services to get connected to online programs and tools to help you reach your wellness goals.

    See self-help resources and tools

    Drop-in at Counselling Services

    Peer support and wellness workshops

    Wellness peers are trained student volunteers at the UBC Wellness Centre. They're passionate about answering your health questions and helping you achieve balance. As students, they often understand what you're going through and can help connect you with the tips and information you're looking for. You can talk to a wellness peer at the Wellness Centre (no appointment necessary), or attend any of several wellness workshops.

    Visit the Wellness Centre

    Intensive group programs

    Attending group programs can help you feel supported and put problems into perspective. All programs are evidence-based to help you develop effective strategies for managing your concerns in a supportive environment.

    Referral for group counselling can be made from an initial consultation or by your counsellor if you are already receiving individual counselling.

    Discover more about group programs

    Flexible intensive individual therapy

    Referral for individual counselling on campus or in the community may be made from an initial consultation appointment based on a student’s concerns, goals, circumstances, and readiness to engage in this more intensive level of support. Counselling Services provides primarily short-term counselling. Students requiring long-term support are referred to community resources.

    Students who are members of the UBC AMS GSS Student Health and Dental Plan can also access short-term individual counselling as well as personal coaching directly through Empower Me. To contact Empower Me students can:

    • Call 1 844 741-6389 (toll-free) to be directly connected to the Empower Me Clinical Response Center,
    • Log in to Empower Me using "Studentcare" as the password, or
    • Download additional Empower Me student assistance tools through the Aspiria mobile app by entering "Studentcare" as the Login ID and selecting "Student" in the drop-down menu.

    General physician care

    Family doctors at Student Health Service can connect you with specialized care options or specialist referrals to help you take care of your mental and physical health.

    Visit Student Health Service

    Psychiatric care

    Psychiatrists provide a thorough assessment of your mental health, a customized treatment plan to help address serious mental health concerns, and evaluation.

    Referral for psychiatric can be made from a doctor in Student Health Service.

    Visit Student Health Service

    Specific service needs and requests

    UBC's wellness professionals are committed to providing respectful and supportive services for all students.

    Choosing a wellness professional

    Finding the right person to speak with is important. Please let us know if you have a request regarding the specific wellness professional you'd like to see, including gender or cultural background, or if you've already been speaking with a wellness professional and would like to speak with someone else.

    Aboriginal students

    We value the respectful recognition of Aboriginal history, culture, traditional values, stories, and healing practices that support counselling alongside the use of western therapeutic approaches. Aboriginal students can access initial consultation appointments at either our Brock Hall Counselling Services site or the First Nations Longhouse.

    See contact information for counselling at the First Nations Longhouse

    Aboriginal self-identification and Counselling Services

    Please note that Aboriginal self-identification is helpful for our UBC counselling services staff to be made aware of as we can then ensure we offer Aboriginal UBC students every option available for service, which includes potentially visiting with an Aboriginal counsellor and/or arranging an appointment at our location at the First Nations House of Learning. There are a number of ways to self-identify, including:

    • in person or on the phone when speaking to UBC Counselling Service front desk staff members,
    • when completing initial documentation prior to being seen by a wellness advisor or counsellor, or
    • when speaking to a wellness advisor or counsellor in a private session.

    If you have any questions about Aboriginal self-identification and counselling services we encourage you to speak to a wellness advisor or counsellor at one of our centres. Aboriginal self-identification is not used for any purpose other than to allow us to better serve Aboriginal students at UBC, and we look forward to meeting with you.

    Sexual assault support

    All of our counsellors are experienced in providing sexual assault counselling and are available to support students. If you need an emergency appointment regarding a sexual assault, please let the counselling team know when you contact them.

    See contact information and hours for UBC Counselling ServicesGet more sexual assault support

    Students in programs at Children's and Women's Health Centre of BC

    Counselling is available at the Oak Street campus for UBC undergraduate and graduate students completing programs at Children's and Women's Health Centre of BC.

    See contact information and hours for Oak Street campus Counselling Services

    Confidentiality

    Information about you, the concerns you share, and the services you access is kept confidential, except in situations where: 

    • A child is in need of protection; you may be at imminent risk to yourself or others; or any other situation that leads to concerns about public safety.
    • Other statutory or common-law provision requires or authorizes the release of confidential information.

    If hospitalization is required to treat your mental health concerns, a UBC Manager of Student Support Services may be available to provide additional support. With your consent, they can help you liaise with your academic program at UBC and help you connect with resources after you’re discharged.

    UBC wellness professionals strive to work closely together to provide you with the most effective services to help you meet your unique needs. When you meet with a Wellness Professional for the first time, you will complete a Consent to Share Information form in which you have the option of consenting to information sharing among UBC wellness professionals in Counselling Services, Student Health Service, Centre for Accessibility and Student Support Services so you have an integrated system of support.

    Wellness advising drop in hours

    Counselling Services - Wellness advising appointment

    LMRS Office Closure, Aug 17, 20 and 22

    Counselling Services LMRS, will be closed on the following dates;

    August 17, 20 and 22

    Should you require support Counselling Services Brock Hall will be open during this time, please see hours below.

    Sorry for any inconvenience.

    Counselling Services - Wellness advising appointment

    Drop in hours

    Brock Hall
    Room 1040, 1874 East Mall
    Vancouver, BC V6T 1Z1
    Canada

    Hours

    Mon9:30 am - 3:30 pm
    Tue10:00 am - 3:30 pm
    Wed9:30 am - 5:00 pm
    Thu10:00 am - 3:30 pm
    Fri9:30 am - 3:30 pm
    SatClosed
    SunClosed

    Make a follow-up appointment

    If you're already seeing a counsellor and need to schedule a follow-up appointment, call 604 822 3811 during our Brock Hall operating hours, listed below.

    Counselling Services - Operating hours

    LMRS Office Closure, August 17, 20 & 22

    Counselling Services, LMRS will be closed on the following dates;

    August 17, 20 and 22

    Should you require support Counselling Services Brock Hall will be open during this time, please see hours below.

    Sorry for any inconvenience.

    Counselling Services - Operating hours

    Telephone: 604 822 3811

    Brock Hall
    Room 1040, 1874 East Mall
    Vancouver, BC V6T 1Z1
    Canada

    Operating hours

    Mon8:30 am - 4:30 pm
    Tue8:30 am - 4:30 pm
    Wed8:30 am - 7:00 pm
    Thu10:00 am - 4:30 pm
    Fri8:30 am - 4:30 pm
    SatClosed
    SunClosed
    Lower Mall Research Station
    2259 Lower Mall, Room 358
    Vancouver, BC V6T 1Z4
    Canada

    Operating hours

    Mon8:30 am - 4:30 pm
    Tue8:30 am - 4:30 pm
    Wed8:30 am - 4:30 pm
    Thu10:00 am - 4:30 pm
    Fri8:30 am - 4:30 pm
    SatClosed
    SunClosed

    First Nations Longhouse counselling hours

    Counselling Services for Aboriginal students

    Counselling Services for Aboriginal students

    First Nations Longhouse
    1985 West Mall
    Vancouver, BC V6T 1Z2
    Canada

    Hours

    MonClosed
    Tue1:00 pm - 4:00 pm
    Wed1:00 pm - 4:00 pm
    Thu1:00 pm - 4:00 pm
    FriClosed
    SatClosed
    SunClosed

    Oak Street campus counselling hours

    Counselling Services - Oak Street campus

    Making an appointment at the Oak Street campus

    The clinic operates on Wednesday afternoons. To make an appointment, call 604 822 3811 and let us know that you are an undergraduate or graduate student who would like to make an appointment to see a counsellor at the Oak Street campus. 

    Counselling Services - Oak Street campus

    Telephone: 604 822 3811

    Children's and Women's Health Centre of BC
    4500 Oak Street
    Vancouver, BC V6H 3N1
    Canada

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