Student Health Service

Visit a doctor, nurse practitioner, nurse, or other medical professional virtually or in-person.

What Student Health Services can help with

Student Health Service offers a wide range of health assessments and treatments provided by doctors, nurse practitioners, and nurses.

Student Health Services appointments are being offered to students within British Columbia (BC), by phone, video, or in person.

If you are outside of BC, find other free wellbeing support specific to your needs.

Please see certain fees (pdf) that apply for specific types of tests, appointments, forms, and equipment and for patients without health insurance.

Email instructions

If you are emailing student.health@ubc.ca, do not send any medical information through email without encryption, including the symptoms you might have. Please call 604 822 7011 for encryption instructions if you plan to send medical records or details.

Orchard Commons clinic information

In addition to the UBC Hospital clinic, Student Health Services has also opened the Orchard Commons clinic, located at Room 1030, 6363 Agronomy Road (view Google map). Patients are accepted by appointment only.

Hours

  • Monday: 8:00 am - 4:00 pm
  • Tuesday: 8:00 am - 4:00 pm
  • Wednesday: 8:00 am - 4:00 pm
  • Thursday: 9:00 am - 4:00 pm
  • Friday: 8:00 am - 4:00 pm
  • Saturday: 8:00am - 4:00 pm

Contact information

Health insurance

UBC students are recommended to have basic and extended health insurance during their degree. Find out about the health insurance options available to you.

What to expect

This is the most common experience at Student Health Service and may not be the same for everyone. When necessary, we make adjustments to meet a student's individual needs.

1Book an appointment

Make a in-person, virtual (video), or phone appointment through the online form or by calling Student Health Services. You cannot book an appointment by email.

For procedures, nursing, or urgent concerns, or to book your first mental health appointment, please call Student Health Services at 604 822 7011.

2At your appointment

doctor and nurse

Please arrive on time to Student Health Services for your in-person appointment. If you have selected a virtual appointment, Student Health Services will contact you through your chosen method at your appointment time.

3Referral to a specialist

If necessary, your doctor or nurse practitioner may refer you to a specialist.

4After your appointment

Follow the information provided by your doctor, nurse practitioner, or nurse. Check your email if you are expecting a follow-up message.

Cancelling your appointment

Please call the clinic if you need to cancel your scheduled appointment.

  • If your appointment was booked at the Koerner Pavilion clinic (UBC Hospital), call 604 822 7011.
  • If your appointment was booked at the Orchard Commons clinic, call 604 827 0883.

Please call as soon as possible, as you may be charged a fee for missed appointments. See late fees required (pdf) for specific appointments.

Health notices

Monkeypox testing and vaccination

UBC is working closely with public health authorities to prevent the spread of monkeypox. The number of monkeypox cases in British Columbia remains low and the virus does not spread easily from person-to-person.

Testing information

If you are experiencing symptoms of monkeypox, please book an appointment online or call Student Health Services at 604 822 7011 to determine your eligibility for testing.

Vaccinations

At this time, the monkeypox vaccine (IMVAMUNE) is only available upon request to students who meet the eligibility criteria. You can also call Student Health Services at 604 822 7011 to book a vaccine appointment during our clinic hours.

Accidental Drug Poisoning Prevention and Response

Fentanyl, an opioid, is a strong painkiller that is being mixed into illegal drugs in Vancouver. A very small amount of fentanyl can be fatal. Fentanyl has been found in all illegal drugs. Benzodiazepines are also increasingly mixed into these drugs.

If you use or intend to use illegal drugs, consider the following:

Find out more by taking the First Aid for the Toxic Drug Supply Canvas course. You can also request a workshop on this topic through the UBC Wellness Centre wellbeing events and AMS Peer Support.

Fentanyl test strips

Test strips for drug checking can look for fentanyl in a small amount of a substance mixed in water. Free fentanyl test strips can be accessed anonymously and are available at the following UBC locations:

  • Nurse on Campus booths in the UBC Life Building during the academic year. Nurses can show you how they work if you need a demonstration.
  • UBC Wellness Centre front desk, room 1400 in the UBC Life Building
  • Other locations in the AMS Nest

Naloxone kits

Naloxone is a medication that can reverse accidental drug poisoning from fentanyl. Several UBC locations offer free naloxone kits.

All kits are confidentially distributed and freely available for those who could experience accidental drug poisoning from the toxic drug supply in British Columbia, or those who might witness a family member or friend experience drug poisoning.

Call Student Health Service to book an appointment and ask to see a nurse for naloxone training. Many appointment times are offered throughout the week. These appointments are anonymous and confidential. You do not need to provide your real name and the appointment will not show on your medical or student record. You can book an individual or group appointment.

The nurse will go over the components of the kit, signs of an overdose, and how to use the kit. They will also provide practice using the ampule and syringe (needle) to increase familiarity with it.

Find more information about harm reduction supplies, recovery and support services.

Confidentiality

Release of information

Student Health Service cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for: 

  • Information indicating that a child is in need of protection.
  • Information indicating that you may constitute a risk to yourself or others (exception: Naloxone appointments are always kept confidential).
  • Information that leads to concerns about public safety.
  • Other statutory or common-law provision that requires or authorizes the release of confidential information.

If you wish to release your medical record information to another individual or medical care office, you’ll need to fill out an authorization form at your appointment. 

If you have any questions about confidentiality, you’ll have an opportunity to ask during your visit.

Book an appointment