Student Health Service

Visit a doctor, nurse practitioner, nurse, or other medical professional virtually or in-person.

What Student Health Services can help with

Student Health Service offers a wide range of health assessments and treatments provided by doctors, nurse practitioners, and nurses.

Student Health Services appointments are being offered to students within British Columbia (BC), by phone, video, or in person.

If you are outside of BC, find other free wellbeing support specific to your needs.

Please see certain fees (pdf) that apply for specific types of tests, appointments, forms, and equipment and for patients without health insurance.

Email instructions

If you are emailing student.health@ubc.ca, do not send any medical information through email without encryption, including the symptoms you might have. Please call 604 822 7011 for encryption instructions if you plan to send medical records or details.

Orchard Commons clinic information

In addition to the UBC Hospital clinic, Student Health Services has also opened the Orchard Commons clinic, located at Room 1030, 6363 Agronomy Road (view Google map). Patients are accepted by appointment only.

Hours

  • Monday: 8:00 am - 4:00 pm
  • Tuesday: 8:00 am - 4:00 pm
  • Wednesday: 8:00 am - 4:00 pm
  • Thursday: 9:00 am - 4:00 pm
  • Friday: 8:00 am - 4:00 pm

Contact information

Health insurance

UBC students are recommended to have basic and extended health insurance during their degree. Find out about the health insurance options available to you.

What to expect

This is the most common experience at Student Health Service and may not be the same for everyone. When necessary, we make adjustments to meet a student's individual needs.

1Book an appointment

Make a in-person, virtual (video), or phone appointment through the online form or by calling Student Health Services. You cannot book an appointment by email.

For procedures, nursing, or urgent concerns, or to book your first mental health appointment, please call Student Health Services at 604 822 7011.

2At your appointment

doctor and nurse

Please arrive on time to Student Health Services for your in-person appointment. If you have selected a virtual appointment, Student Health Services will contact you through your chosen method at your appointment time.

3Referral to a specialist

If necessary, your doctor or nurse practitioner may refer you to a specialist.

4After your appointment

Follow the information provided by your doctor, nurse practitioner, or nurse. Check your email if you are expecting a follow-up message.

Cancelling your appointment

Please call the clinic if you need to cancel your scheduled appointment.

  • If your appointment was booked at the Koerner Pavilion clinic (UBC Hospital), call 604 822 7011.
  • If your appointment was booked at the Orchard Commons clinic, call 604 827 0883.

Please call as soon as possible, as you may be charged a fee for missed appointments. See late fees required (pdf) for specific appointments.

Health notices

Substance use

Fentanyl, an opioid, is a strong painkiller that is being mixed into illegal drugs in Vancouver. A very small amount of fentanyl can be fatal.

Fentanyl has been found in all illegal drugs.

If you use or intend to use illegal drugs, you can:

All of the above information and more can be found in our Opioid Overdose First Aid Canvas course.

Free naloxone kits are available from UBC Student Health Service and at BC pharmacies. All kits are confidential and freely available for those at risk of opioid overdose, or those who might witness a family member or friend at risk of an overdose.

If you are looking for a Naloxone kit immediately, you can take an online Naloxone training at NaloxoneTraining.com and/or pick up a kit at any BC pharmacy.  

If you are looking for more training on using the kit, Student Health Services provides additional training and practice with the components of the kit:

  • Call to book an appointment. Ask to see a nurse for naloxone training. They have many different appointment times available during the week. These appointments are anonymous, you don’t need to provide your real name and are not on a medical or student record.
  • Appointments can take place in an individual or group setting.
  • Nurse will go over the components of the kit, signs of an overdose, and how to use the kit.
  • Nurses will provide practice using the ampule and syringe (needle) to increase familiarity with it.

Learn more about harm reduction, recovery and support services.

Vaping Risks

Health Canada is advising Canadians who use vaping products to monitor themselves for symptoms of lung or respiratory pulmonary illness (e.g., cough, shortness of breath, chest pain) and to seek medical attention promptly if they have concerns about their health. 

Vaping is not without risk, and the potential long-term effects of vaping remain unknown. Find more information on the impact of smoking and steps to take in order to quit.

Confidentiality

Release of information

Student Health Service cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for: 

  • Information indicating that a child is in need of protection.
  • Information indicating that you may constitute a risk to yourself or others (exception: Naloxone appointments are always kept confidential).
  • Information that leads to concerns about public safety.
  • Other statutory or common-law provision that requires or authorizes the release of confidential information.

If you wish to release your medical record information to another individual or medical care office, you’ll need to fill out an authorization form at your appointment. 

If you have any questions about confidentiality, you’ll have an opportunity to ask during your visit.

Book an appointment