The Orchard Commons clinic offers appointments with a nurse practitioner or family physician. Book an appointment with the Orchard Commons clinic if you require an assessment, investigation, or management of any general acute or chronic health conditions.
Services at this location include, but are not limited to:
Orchard Commons clinic offers in-person and telehealth same-day appointments on the following days:
For the Saturday clinics during May and June, please ring the doorbell and enter the clinic through the door facing West Mall.
UBC SHS is not a walk-in clinic. All appointments must be pre-booked online or by phone. Booking for same-day clinics opens 24 hours in advance. There is limited availability and the schedule may change.
Please note that certain fees apply for booking cancellations and particular types of tests, appointments, forms, and equipment. Fees also apply to patients without health insurance.
Please log into the Patient Portal to change or cancel your previously scheduled Student Health Service appointment. You can also read and respond to messages from the clinic, or update your contact information through this portal.
Please cancel your appointments with your family doctor or nurse practitioner more than 2 hours in advance. If you are unable to do so, you will be charged a cancellation fee. Monday appointments must be cancelled on the previous Friday within business hours.
Appointments at Student Health Service are typically 15 minutes. However, when necessary, we make adjustments to meet students' individual needs.
If you're in British Columbia, book an in-person, virtual (video), or phone appointment through the online form.
All mental health support begins with a Wellness Advising appointment, where you’ll meet with a mental health provider and be connected to the care that best supports your needs. To book an appointment, call 604 822 3811 or visit the Counselling Services front desk in Brock Hall during open hours. Appointments are booked for the same day and arranged on a first-come, first-served basis.
For in-person appointments, please check in with the clinic front desk at least 15 minutes before your scheduled time. You may be asked to fill out some forms. Then, you will meet with a doctor or nurse practitioner to discuss your health concerns.
For virtual or phone appointments, you’ll be contacted through your chosen method at your appointment time.
If necessary, your doctor or nurse practitioner may refer you to a specialist. Certain specialist fees may apply for these appointments.
Follow the information provided by your doctor, nurse practitioner, or nurse. Check your email if you are expecting a follow-up message.
Medical appointments for varsity athletes take place at the Allan McGavin Sports Medicine Clinic at Chan Gunn Pavilion. For more information, please reach out to your Athletic Therapist.
If you are asked to email your documents to student.health@ubc.ca, do not send any medical information through email without encryption, including the symptoms you might have. Please call 604 827 0883 for encryption instructions if you plan to send medical records or details.
Our services work together in a “circle of care” to provide you with optimal, coordinated care. We do this by using the same Collaborative Health Record to document your health needs and treatments, and we share relevant confidential medical, counselling, and other personal information between our healthcare and support services in a manner that is consistent with applicable health laws as well as the professional and ethical guidelines of counselling, medicine, and allied health disciplines in British Columbia. We do this for the sole purpose of managing your care.
We cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for the following:
If you wish to release your medical record information to another individual or medical care office, we follow protocols developed with the Office of University Counsel. You will need to complete a Release of Medical Information Form. Call our clinic for more information and specific instructions..
If you have any questions about confidentiality, you will have an opportunity to ask during your visit.
