From Wed, Dec 25 to Wed, Jan 1, the Orchard Commons clinic will be closed, reopening on Thurs, Jan 2 at 9 am.
About the clinic
The Orchard Commons clinic offers appointments with a nurse practitioner or family physician. Book an appointment with the Orchard Commons clinic if you require an assessment, investigation, or management of any general acute or chronic health conditions.
Services at this location include, but are not limited to:
- Contraception management and pap tests
- STI testing
- Diagnosis, treatment, and prescription management for mental health support
- Referral to other specialists
- Gender affirming care
- Third-party medical forms
Emergency situations
If you are injured, in danger, or in urgent need of medical care, call 911 or go to an Urgent Primary Care Centre or your nearest 24/7 emergency for after-hours support.
Contact us
- Phone: 604 827 0883
- Fax: 604 398 8428
- Address: Room 1030, Orchard Commons (6363 Agronomy Road)
Opening hours
The clinic is closed on all statutory holidays observed by UBC.
- Monday: 8:15 am to 4:00 pm
- Tuesday: 8:15 am to 4:00 pm
- Wednesday: 8:15 am to 4:00 pm
- Thursday: 9:00 am to 4:00 pm
- Friday: 8:15 am to 4:00 pm
- Saturday: 8:15 am to 4:00 pm
Same-day primary care appointments
Orchard Commons clinic offers in-person and telehealth same-day appointments on the following days:
- Monday: 8 am to 4 pm
- Friday: 8 am to 4 pm
- Saturday: 8 am to 4 pm
Student Health Service is not a walk-in clinic. All appointments must be booked online in advance or by phone. Booking for same-day clinics opens 24 hours in advance. There is limited availability and the schedule may change.
Fees for forms, medical tests, and more
Please note that certain fees apply for booking cancellations and particular types of tests, appointments, forms, and equipment. Fees also apply to patients without health insurance.
Changing or cancelling your appointment
Please log into the Patient Portal to change or cancel your previously scheduled Student Health Service appointment. You can also read and respond to messages from the clinic, or update your contact information through this portal.
Please cancel your appointments with your family doctor or nurse practitioner more than 2 hours in advance. If you are unable to do so, you will be charged a cancellation fee. Monday appointments must be cancelled on the previous Friday within business hours.
What to expect for appointments
Appointments at Student Health Service are typically 15 minutes. However, when necessary, we make adjustments to meet students’ individual needs.
Book an appointment
Medical appointments
If you’re in British Columbia, book an in-person, virtual (video), or phone appointment.
Mental health support
All mental health support begins with a Wellness Advising appointment, where you’ll meet with a mental health provider and be connected to the care that best supports your needs. To book an appointment, call 604 822 3811 or visit the Counselling Services front desk in Brock Hall during open hours. Appointments are booked for the same day and arranged on a first-come, first-served basis.
At your appointment
For in-person appointments, please check in with the clinic front desk at least 15 minutes before your scheduled time. You may be asked to fill out some forms. Then, you will meet with a doctor or nurse practitioner to discuss your health concerns.
For virtual or phone appointments, you’ll be contacted through your chosen method at your appointment time.
Referral to a specialist
If necessary, your doctor or nurse practitioner may refer you to a specialist. Certain specialist fees may apply for these appointments.
After your appointment
Follow the information provided by your doctor, nurse practitioner, or nurse. Check your email if you are expecting a follow-up message.
Appointments for varsity athletes
Medical appointments for varsity athletes take place at the Allan McGavin Sports Medicine Clinic at Chan Gunn Pavilion. For more information, please reach out to your Athletic Therapist.
Email instructions
If you are asked to email your documents to student.health@ubc.ca, do not send any medical information through email without encryption, including the symptoms you might have. Please call 604 827 0883 for encryption instructions if you plan to send medical records or details.
Confidentiality notice
Our services work together in a “circle of care” to provide you with optimal, coordinated care. We do this by using the same Collaborative Health Record to document your health needs and treatments, and we share relevant confidential medical, counselling, and other personal information between our healthcare and support services in a manner that is consistent with applicable health laws as well as the professional and ethical guidelines of counselling, medicine, and allied health disciplines in British Columbia. We do this for the sole purpose of managing your care.
We cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for the following:
- Information indicating that a child is in need of protection
- Information indicating that you may constitute a risk to yourself or others (an exception is Naloxone appointments, which are always kept confidential)
- Information that leads to concerns about public safety
- Other statutory or common-law provision that requires or authorizes the release of confidential information
If you wish to release your medical record information to another individual or medical care office, we follow protocols developed with the Office of University Counsel. You will need to complete a Release of Medical Information Form. Call our clinic for more information and specific instructions..
If you have any questions about confidentiality, you will have an opportunity to ask during your visit.