Tips on communicating with Immigration, Refugees and Citizenship Canada (IRCC)

Communicating with IRCC

By IRCC’s Web Form

Enter your case-specific enquiry using the online web form.

If you have an application in progress, take care in selecting whether your application was:

  • an in-Canada application or 
  • an application made to a visa office outside of Canada (normally you would select the visa office responsible for your country) 

Your enquiry will be sent to the relevant office.

Be sure to fill out all applicable fields and provide a clear explanation in the ‘your enquiry’ text box. After you click ‘next’, you will have an opportunity to upload documents, if necessary. 

Note: If you have an application in progress, there is no guarantee that the information will be seen by the officer who will assess your application. 

If your question is about a technical error:

  1. Describe the information you were looking for
  2. The nature of the problems
  3. Send 2 screenshots of:
    • The page you are attempting to access
    • The error message that you receive

By phone

Call the IRCC Call Centre at 1-888-242-2100, from within Canada only, Monday to Friday, 8am to 4pm local time, except for statutory holidays.

Try calling early in the morning and prepare to wait on hold for some time. For your records, write down the date and time you called, the agent’s name, and the exact information they provide. Ask the agent if they can email the information they provided. If you have submitted an immigration application, note that the agent you speak with is different from the officer who will review your application and make the final decision.

Helpful IRCC websites

International Student Guide

Find everything you need to know about life as an international student at UBC’s Vancouver campus.

View the guide

The information on this page may change

The immigration information on this page has been reviewed and endorsed by Regulated Canadian Immigration Consultants (RCICs) or Regulated International Student Immigration Advisors (RISIAs) in compliance with the Immigration and Refugee Protection Act and Regulations. However, this is not a legal document and information may change without notice. Always refer to Immigration, Refugees and Citizenship Canada (IRCC) for the most up-to-date information.