UBC Accessibility Shuttle

The UBC Accessibility Shuttle is a free, shared ride service for people with conditions that impact their mobility. It is run by the UBC Centre for Accessibility in collaboration with Campus and Community Planning and travels along a designated route, making stops within the central pedestrian areas of campus. The shuttle has a limited-storage trunk that can transport mobility aids.

The Accessibility Shuttle is operated by UBC student staff and serves areas that can otherwise only be accessed by foot, such as those with limited vehicle access and parking. For locations that fall outside the Accessibility Shuttle area, use the UBC Community Shuttle or transit instead.

Step 1: Book a ride

Speak with a dispatcher or leave a voice message at 604 822 9929. Rides will be available on a first-come, first-served basis and each client is limited to 3 one-way rides per day.

When you book your ride, please be prepared with your pick-up and drop-off locations, dates, and times.

Bookings are made on a first-come, first-served basis and are subject to availability. You must book your ride ahead of time. Wait times can vary depending on volume. It is your responsibility to schedule your pick-up early enough to reach your destination on time.

There is no limit to how soon you can book your ride. Therefore, it's recommended that you book ahead to ensure a more timely and reliable service. If you leave a voice message to book your trip, you will receive a call back to confirm your ride within one business day.

If you need to get to class or the office on a regular, everyday basis, shuttle bookings can be made on a term by term basis.

Step 2: Catch the shuttle

Please be at your shuttle stop on time. Once the shuttle arrives at your stop, it will wait a maximum of five minutes, depending on rider demand.

Look for shuttle signs at your stop location. This is where the shuttle will meet you. View the shuttle map for more details on where to go for your pick up.

Transfer times vary depending on road conditions, weather, and other rides. Please allow for up to 30 minutes from when you are picked up to when you are dropped off at the designated stop.

The UBC Accessibility Shuttle provides pick-up and drop-off at designated stops. Pick-up locations for people arriving on campus are near the North, Fraser River, West, Rose, and Health Sciences parkades and near transit. Drop-off locations are at designated stops within the pedestrian core. The shuttle will return people to their chosen stop closest to their residence, parking, or transit location. Please refer to the shuttle map below for pick up or drop off location details.

Shuttle stop locations

The following shuttle stop locations are shown in the map above:

1. North Parkade: At the west end of Student Union Boulevard, under the shelter
2. Learners' Walk: Off Learners' Walk just east of the Indian Residential School History and Dialogue Centre (IRSHDC)
3. Buchanan: On the north side of Memorial Road at Learners' Walk
4. Koerner Library: At the north end of the Library just off Main Mall
5. Flagpole Plaza: At the northwest corner of Flagpole Plaza near elevator to Rose Garden Parkade
6. Memorial Parking Lot: At southeast corner of West Mall and Memorial Road, across from walkway to 2nd level of the Fraser River Parkade
7. First Nations Longhouse: Outside Longhouse by loading zone on Lower Mall, near walkway to Longhouse Lower Mall entrance 
8. Marine Drive Residence: South of parking lot outside Marine Drive Residence Building #4, near The Point Grill
9. West Parkade: On West Mall, at the south end of Swing Space Building, next to 4th level parkade exit
10. Henry Angus: On the west side of Main Mall at walkway to Henry Angus Building main doors
11. Neville Scarfe: On the west side of Main Mall at walkway to Neville Scarfe Building main doors
12. Earth Sciences: On the west side of Main Mall at north end of Earth Sciences Building
13. H.R. MacMillan: On the west side of Main Mall at walkway to the south end of H.R. MacMillan building 
14. Hugh Dempster: On Engineering Road in front of Hugh Dempster Pavilion entrance
15. Health Sciences Parkade: Off Health Sciences Mall across the street from the parkade at pick-up and drop-off area next to UBC Hospital Purdy Pavilion
16. Alumni Centre: On East Mall at west end of the Alumni Centre

Due to the high volume of traffic and ongoing construction, the shuttle is not able to access the Main Bus Loop or the Trolley Bus Loop directly. 

Other areas of campus can be reached with proximate accessible parking or by using transit. Learn more about public transit on UBC campus.

• For additional assistance or to book a ride, call 604 822 9929.
• For comments, feedback, and inquiries, email accessibility.shuttle@ubc.ca.
• If a shuttle staff member has acted inappropriately, please share your feedback with accessibility.shuttle@ubc.ca. The Centre for Accessibility takes client comments and feedback very seriously and will always try to respond promptly.