What ES Advisors can help with
If you are an undergraduate student in a degree program, you’re assigned a dedicated Enrolment Services Advisor (ES Advisor) to help you navigate registration, finances, and more at UBC. The majority of newly admitted students are assigned an ES Advisor by the end of June. If you don’t have an assigned advisor, you can still connect with other ES advisors for help.
For questions about course planning or program requirements, please connect directly with your academic advising office.
Enrolment Services will offer extended hours of phone support during the registration periods in June and July.
Top reasons to connect
- Get help with managing your finances or creating a financial plan.
- Talk to someone about scholarships, bursaries, awards, and student loans.
- Walk through your payment options for tuition and fees.
- Understand UBC regulations and processes.
- Find support for course registration issues.
- Obtain letters or signatures that are required from the Registrar’s office.
Contact us
Enrolment Services is closed on all statutory holidays observed by UBC. See opening hours below.
Connect to your assigned advisor
- If you’re an undergraduate student, follow the online instructions to find your Enrolment Services Advisor’s contact information in Workday.
- If you’re a graduate, postgraduate, or other type of student, call 604 822 9836, or submit your question through the online form.
Reach out via phone or contact form
You can contact Enrolment Services by phone during opening hours, or submit a contact form online anytime. You do not need to have an assigned Enrolment Services Advisor to reach out.
- Phone: 604 822 9836
- Toll-free: 1 877 272 1422
Visit in person
To connect with an Enrolment Services Advisor in person, drop by the Enrolment Services Advising Centre in Brock Hall (1874 East Mall) during the following opening hours:
- Monday: 9:30 am to 4:00 pm
- Tuesday: 10:00 am to 4:00 pm
- Wednesday: 9:30 am to 4:00 pm
- Thursday: 9:30 am to 4:00 pm
- Friday: 9:30 am to 4:00 pm
Financial wellness workshops
Enrolment Services Advisors (ESAs) offer workshops to student groups by request. They focus on financial planning, understanding financial and other resources at UBC, and student loan support. For more information, see the Financial Wellness Workshops page.