The Koerner Pavilion Student Health Service clinic located at Room S267 in the UBC Hospital remains open for medical services. Learn more about the recent changes.
About the service
If you have a health concern, book an appointment with a family physician, nurse practitioner, specialist (allergist, dermatologist, gynecologist, psychiatrist, sports medicine specialist, and respirologist), or primary care nurse.
Appointments are available to students in British Columbia by phone, video, or in person.
Services at the clinic include, but are not limited to:
- General health concerns
- Antigen therapy for allergies
- Contraception management and pap tests
- Diagnosis, treatment, and prescription management for mental health support
- Distribution and training in naloxone kits
- Gender affirming care
- Referral to other specialties
- STI testing
- Third-party medical forms
- Vaccinations and immunization reviews
- Wound management
Emergency situations
If you are injured, in danger, or in urgent need of medical care or crisis support, call 911 or go to an Urgent Primary Care Centre or your nearest 24/7 emergency for after-hours support.
If you or someone you know is feeling hopeless or at risk of harm, call or text 988 toll-free at any time to reach the Suicide Crisis Helpline.
Contact information
- Phone: 604 822 3811
- Fax: 604 484 2209
Locations
- Main office: Level 3, Gateway building (5955 University Boulevard)
- Koerner Pavilion Student Health Service clinic: Room S267, UBC Hospital (2211 Wesbrook Mall)
Opening hours
Student Health Service is closed on all statutory holidays observed by UBC.
- Monday: 8:00 am to 5:00 pm
- Tuesday: 8:00 am to 5:00 pm
- Wednesday: 8:00 am to 6:00 pm
- Thursday: 8:00 am to 5:00 pm
- Friday: 8:00 am to 5:00 pm
- Saturday: 8:00 am to 4:00 pm (Koerner Pavilion only)
Fees for forms, medical tests, and more
Please note that certain fees apply for booking cancellations and particular types of tests, appointments, forms, and equipment. Fees also apply to patients without health insurance.
Changing or cancelling your appointment
Manage your appointment by logging into your Patient Portal. You can also read and respond to messages from the clinic, or update your contact information through the portal.
You must cancel your appointment at least 2 hours in advance. Otherwise, a cancellation fee will apply.
How to book an appointment
Book online or by phone
Book an in-person, video, or phone appointment through the online form or by calling 604 822 3811.
You can also call the same number for procedures, nursing, and urgent concerns.
Visit in person
Drop by the UBC Student Health and Wellbeing Welcome Desk located on Level 3 of the Gateway Building at 5955 University Boulevard. Our Care Support team can help you set up an appointment based on your needs.
What to expect for appointments
Medical care
For in-person appointments, please check in with the Welcome Desk at least 15 minutes before your scheduled time. You may be asked to fill out some forms. Once complete, you will meet with a doctor or nurse practitioner to discuss your health concerns.
For virtual or phone appointments, you’ll be contacted through your chosen method at your appointment time. If your appointment is by phone, the call may be from an unlisted number or a number without Caller ID.
If necessary, your doctor or nurse practitioner may refer you to a specialist. Certain specialist fees may apply for these appointments.
Medical appointments for varsity athletes take place at the Allan McGavin Sports Medicine Clinic at Chan Gunn Pavilion. For more information, please reach out to your Athletic Therapist.
Email instructions
If you are asked to email your documents to student.health@ubc.ca, do not send any medical information through email without encryption, including any symptoms you may have.
Please call 604 822 3811 for encryption instructions if you plan to send medical records or details.
Confidentiality notice
Student Health and Wellbeing works in a “circle of care” to provide you with optimal, coordinated care. By using the same Collaborative Health Record to document your health needs and treatments, we manage your care by sharing relevant confidential medical, counselling, and other personal information between our healthcare and support services in a manner that is consistent with applicable health laws as well as the professional and ethical guidelines of counselling, medicine, and allied health disciplines in British Columbia.
We cannot release information about you, the type of services you access, and the content of your appointments to anyone (including family) without your written permission, except for:
- Information indicating that a child is in need of protection
- Information indicating that you may constitute a risk to yourself or others (an exception is Naloxone appointments, which are always kept confidential)
- Information that leads to concerns about public safety
- Other statutory or common-law provision that requires or authorizes the release of confidential information
If you wish to release your medical record information to another individual or medical care office, you will need to complete a Release of Medical Information Form in accordance with our protocols with the Office of University Counsel. Call our clinic for more information and specific instructions.
If you have any concerns about confidentiality, you will have an opportunity to discuss this during your visit.
Health notices
There are a number of on-campus community services you can access in addition to Student Health Service.
- University Village Medical Clinic
Visit one of the two clinic locations in Wesbrook Village or University Village. Call 604 222 2273 to book an appointment. Walk-ins are not accepted. - Walk-in clinics finder
Search for your closest clinic using Medimap. - Call Healthlink BC
Get free health information and advice from a registered nurse, dietician, pharmacist, or qualified exercise professional by calling 811.
Urgent support
- Urgent care after hours
Visit an Urgent primary care centre for assistance after hours. - Emergency services
If you are injured, in danger, or in urgent need of medical care, call 911 or go to your nearest 24/7 emergency service for after-hours support.
For urgent concerns related to mental health, substance use, and/or addictions, visit the Access and Assessment Centre at Vancouver General Hospital, open 7:30 am to 11:00 pm daily.
If you feel that you or someone else might be in danger of hurting themselves or someone else, call 911 or visit the nearest hospital emergency department right away.
UBC is working closely with public health authorities to prevent the spread of monkeypox. The number of monkeypox cases in British Columbia remains low and the virus does not spread easily from person-to-person.
Testing information
If you are experiencing symptoms of monkeypox, please book an appointment online or call Student Health at 604 822 3811 to determine your eligibility for testing.
Vaccinations
At this time, the monkeypox vaccine (IMVAMUNE) is only available upon request to students who meet the eligibility criteria. Call 604 822 3811 to book a vaccine appointment during our clinic hours.
Fentanyl, an opioid, is a strong painkiller that is being mixed into illegal drugs in Vancouver. A very small amount of fentanyl can be fatal. Fentanyl has been found in all illegal drugs. Benzodiazepines are also increasingly mixed into these drugs.
If you use or intend to use illegal drugs, we recommend that you:
- Use around other people and stagger use.
- Go slowly and pace yourself.
- Make a plan to reduce potential harms.
- Get fentanyl test strips and/or have your drugs checked.
- Know how to recognize and respond to the signs of accidental drug poisoning.
- Pick up and carry naloxone in case of accidental drug poisoning. Kits and training can be found at the UBC Wellness Centre, AMS SASC, AMS Peer Support and BC Pharmacies.
Find out more by taking the First Aid for the Toxic Drug Supply Canvas course. You can also request a workshop on this topic through the UBC Wellness Centre and AMS Peer Support.
Pharmacists can renew prescriptions for most medications, including narcotics and controlled drugs, if you meet both criteria below:
- You are clinically stable and have been on the same dose of a medication for 6 months or longer.
- Your prescription is still valid and was issued in the last 24 months.
Pharmacists cannot do the following:
- Renew cancer chemotherapy prescriptions.
- Renew a prescription for narcotics and controlled drugs for longer than originally prescribed.
Learn more about pharmacy services and prescriptions, or search for your local pharmacy with the Pharmacy Finder.
The BC Centre for Disease Control (BCCDC) offers a free, online, and confidential sexually transmitted infection (STI) testing service called GetCheckedOnline. Use the service to test for STIs without visiting a health care provider, and receive your results online or over the phone.
You will have to register for the online assessment and bring your lab form to a participating lab to provide your samples for testing. Watch this video to learn about the online STI and HIV testing process.
You can use the STI testing clinic finder, or get tested at the following clinics: