Ordering a transcript

Official transcripts are available to current students and alumni and include their complete academic record at the University of British Columbia. Transcripts are confidential and can only be released by request from a student or alumnus.

Service advisory

Canada Post has been served with a strike notice that may come into effect on October 22, 2018.  If postal services are suspended or interrupted, deliveries via Canada Post may result in significant delays.

We encourage you to consider using the Courier Service option if you require delivery in a timely manner.

Oct 18, 2018 3:00 PM

Ordering methods

Online

$10.00 + tax

Log into the Student Service Centre (SSC) and under the "Grades & Records" menu, select "Order Transcripts". Submit the request and pay with VISA or MasterCard.

SSC Login help

In Person

$10.00 + tax

You can request a transcript in person at Enrolment Services in Brock Hall. Bring photo identification to pick up your transcript. Pay by cheque, money order, debit card, VISA, or MasterCard.

Same-day transcripts

$14.00 + tax.

  • Must be made in person at Enrolment Services in Brock Hall before 12:00 pm Monday - Friday. 
  • Will be available for pickup 2:00 pm or after on the day ordered 
  • Are subject to availability and are not guaranteed

E-Transcripts

$10.00 + tax

E-Transcripts are sent electronically to:

  • Kwantlen Polytechnic University
  • Douglas College 
  • Langara College
  • University of the Fraser Valley

Not available for any other institutions at this time.

You can order an E-transcript on the SSC under Grades and Records > Order Transcripts. Order by 6:00 pm for delivery on the next business day. 

Ordering by mail

$10.00 + tax 

To order a transcript by mail, please provide the following information:

  • Your full name
  • Student number, if available
  • Number of copies
  • Your mailing address

Please submit a cheque or money order payable to UBC.

Ordering transcripts before classes start

Courses for the current term won't display on your transcript until the first day of classes. Make sure you order your transcript on or after the first day of classes if you want the current term's courses to display. For example, if you have registered for Winter Term 1 but classes haven't started yet, your transcript won't display any course information for that term. You'll have to wait until WT1 classes start for the courses to appear on your transcript.

Processing times

Orders placed after the posted deadlines will require additional processing time.

Order deadlines
Processing times

Order Online - before 6:00 pm

Pick up: available after 2:00pm next business day

Courier: 1 business day, plus delivery time

Mail: 2 business days, plus delivery time

Order In Person - before 2:00 pm

Pick up: available after 2:00pm in 2 business days

Courier: 2 business days, plus delivery time. 

Mail: 3 business days, plus delivery time

Order Same Day - before 12:00 pm

 Pick up same day after 2:00 pm. Subject to availability and may not be guaranteed
Order by Mail 3-5 business days from time of receipt, plus delivery time

Pick up and delivery

Courier

Transcripts will be sent by courier via FedEx after processing. See processing times.

Destination Cost Estimated delivery time
Within Canada $20.00 + transcript costs 1-2 business days
United States $25.00 + transcript costs 1-3 business days, depending on destination
International locations $30.00 + transcript costs 3-5 business days, depending on destination

Please note: Couriers cannot deliver to PO boxes

Pick up 

You can pick up your transcripts from Enrolment Services in Brock Hall. You will be required to provide the following:

  • Photo ID matching the name on the transcript.
  • Proof of name change is required where applicable.

If someone is picking up your transcripts on your behalf

The student or alumnus must order the transcript themselves, even if a third party is authorized to pick it up. The person picking up your document must provide the following:

  • A completed Third-Party Pick-up Form
  • The required identification noted in the pick-up form instructions, for both the third party and the document owner.

Mail

Transcripts will be sent by regular mail via Canada Post after processing. See processing times.

Mail delays

Some students have reported delays in receiving transcripts ordered by regular mail.

  • If you are waiting for a transcript to be delivered by regular mail please contact Canada Post for estimated delivery times. Delivery times may vary depending on your location, weather, or other mail delays. 
  • There are no tracking numbers available for regular mail. 
  • If you need your transcript quickly, please use courier or in-person pickup to ensure timely delivery. 

Important information

  • The student or alumnus must order the transcript themselves, even if a third party is authorized to pick it up. 
  • We cannot accept e-mail requests due to credit card security policies.
  • Students on financial hold are not permitted to order transcripts. Please contact Enrolment Services about paying late overdue fees.
  • Forms that need to be enclosed with the transcript must be submitted with the transcript order. Documents can be emailed, dropped off, or mailed to the Advising Centre in Brock Hall.
    • Please e-mail the forms along with your name and student number to transcripts.students@ubc.ca.
    • Documents can be mailed to the Transcript Department at 1874 East Mall, Vancouver, BC Canada V6T 1Z1.
  • Transcripts will not be printed until payment is received in full.
  • Unclaimed transcripts ordered for pick up will be destroyed 3 months after they are issued.

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