Ordering a transcript

Official transcripts are available to current students and alumni. They include their complete academic record at the University of British Columbia. Transcripts are confidential and can only be released by request from a student or alumnus.

Office closure notice

The Enrolment Services Advising Centre and the Enrolment Services general phone line will be closed on Wednesday, February 19th for a staff professional development day. All document pick-ups will not be available. We will re-open at 9:30am on Thursday, February 20th.

Service advisory

Please check the SSC grades summary to ensure your grades are available before ordering your official transcript.

  • All transcript orders are non-refundable and cancellations are not permitted.
  • UBC is not responsible for delayed or lost mail.
  • November 2019 degrees will now appear on the official transcript.

Ordering methods

Online

$10.91

Log into the Student Service Centre (SSC) and under the "Grades & Records" menu, select "Order Transcripts". Submit the request and pay with VISA or MasterCard.

SSC Login help

In Person

$10.91

You can request a transcript in person at Enrolment Services in Brock Hall. Bring photo identification to pick up your transcript. Pay by debit card, VISA, or MasterCard.

Same-day transcripts

$15.25

  • Must be made in person at Enrolment Services in Brock Hall before 12:00 pm Monday - Friday. 
  • Will be available for pickup 2:00 pm or after on the day ordered 
  • Are subject to availability and are not guaranteed

E-Transcripts

$10.91

E-Transcripts are sent electronically to:

  • Kwantlen Polytechnic University
  • Douglas College 
  • Langara College
  • University of the Fraser Valley

E-transcripts are not available for any other institutions at this time.

You can order an E-transcript on the SSC under Grades and Records > Order Transcripts. Order by 6:00 pm for delivery on the next business day. 

Ordering by mail

$10.91

To order a transcript by mail, please provide the following information:

  • Your full name
  • Student number, if available
  • Number of copies
  • Your mailing address

Please submit a cheque or money order payable to UBC.

Ordering transcripts before classes start

Courses for the current term won't display on your transcript until the first day of classes. Make sure you order your transcript on or after the first day of classes if you want the current term's courses to display. For example, if you have registered for Winter Term 1 but classes haven't started yet, your transcript won't display any course information for that term. You'll have to wait until WT1 classes start for the courses to appear on your transcript.

Processing times

Orders placed after the posted deadlines will require additional processing time.

Order deadlines
Processing times

Order Online - before 6:00 pm

Pick up: available after 2:00pm next business day

Courier: 1 business day, plus delivery time

Mail: 2 business days, plus delivery time

Order In Person - before 2:00 pm

Pick up: available after 2:00pm in 2 business days

Courier: 2 business days, plus delivery time. 

Mail: 3 business days, plus delivery time

Order Same Day - before 12:00 pm

 Pick up same day after 2:00 pm. Subject to availability and may not be guaranteed
Order by Mail 3-5 business days from the time of receipt, plus delivery time

Pick up and delivery

Pick up 

You can pick up your transcripts from the Enrolment Services Advising Centre in Brock Hall. You will be required to provide the following:

  • Photo ID matching the name on the transcript.
  • Proof of name change is required where applicable.

If someone is picking up your transcripts on your behalf

The student or alumnus must order the transcript themselves, even if a third party is authorized to pick it up. The person picking up your document must provide the following:

  • A completed Third-Party Pick-up Form
  • The required identification noted in the pick-up form instructions, for both the third party and the document owner.

Courier

Transcripts will be sent by courier via FedEx after processing. See processing times.

Destination Cost Estimated delivery time
Within Canada $20.40 + transcript costs 1-2 business days
United States $25.50 + transcript costs 1-3 business days, depending on destination
International locations $30.60 + transcript costs 3-5 business days, depending on destination

Please note: Couriers cannot deliver to PO boxes

Mail

Transcripts will be sent by regular mail via Canada Post after processing. See processing times.

Mail delays

Some students have reported delays in receiving transcripts ordered by regular mail.

  • There are no tracking numbers available for regular mail. 
  • If you need your transcript quickly, please use courier or in-person pickup to ensure timely delivery. 

Important information

  • The student or alumnus must order the transcript themselves, even if a third party is authorized to pick it up. 
  • We cannot accept email requests due to credit card security policies.
  • Students on financial hold are not permitted to order transcripts. Please contact Enrolment Services about paying late overdue fees.
  • Forms that need to be enclosed with the transcript must be submitted with the transcript order. Documents can be emailed, dropped off, or mailed to the Advising Centre in Brock Hall.
    • Please email the forms along with your name and student number to transcripts.students@ubc.ca.
    • Documents can be mailed to the Transcript Department at 1874 East Mall, Vancouver, BC Canada V6T 1Z1.
  • Transcripts will not be printed until payment is received in full.
  • Unclaimed transcripts ordered for pick up will be destroyed 3 months after they are issued.

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