UX Lab

We do user research to improve Student Services websites and more.

About the UX Lab

What is user experience?

User Experience (UX) is about how we interact with an organization, its services, and its products (in UBC's case, this means our websites, systems, and applications). 

What's the UX Lab?

The UX Lab team is part of UBC Student Communications Services. We run user research and usability testing to remove frustration and add delight to our digital communications and services.

Join the mailing list

We'll notify you about upcoming user tests, surveys, and opportunities to participate in in-person research.

Depending on the length of the test, you can get anything from a free chocolate bar to a $20 Food Services gift card.

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UX Lab Privacy policy

The UX Lab mailing list adheres to Canadian Anti-Spam Law (CASL), which requires us to obtain consent before sending emails to our mailing list.

By submitting your personal information, you are providing the UX Lab as part of UBC Student Services with your contact information, which will be used to subscribe you to our mailing list. The contact information you submit will be provided to a third party, MailChimp, which will send emails to you on behalf of the UX Lab. MailChimp will store your contact information on its server, which is located in the United States. We will never sell, rent, or distribute your personal information to any other party. We will only contact you to communicate information relevant to the research activities related to the UX Lab. If you have any questions about the collection, use and disclosure of your personal information by the UX Lab, please contact us.

Read about MailChimp’s privacy policy.