Student support and resources
UBC's response to COVID-19
Visit covid19.ubc.ca for answers to frequently asked questions about the university experience during COVID-19.
Support options by topic
Academics
There are many resources at UBC to help you navigate your learning experience.
Money
See your options for getting financial support, learning to budget, paying tuition, or applying for awards and scholarships.
Immigration
Find answers to your questions on studying and working in Canada, health insurance, preparing your immigration application, and more.
Health
Get tips and resources for topics like managing stress or sexual health, or speak with a professional about your health concerns.
Career
Meet with a Career Peer Coach or Advisor, or get resources, tips, and advice on starting your career.
Sexual assault support
Help is available if you have experienced sexual assault or sexual violence. We believe you.
UBC campus and community services
UBC Okanagan students
Campus services
- Campus Security
Know what to do if you lose an item or need help during an unsafe situation. - UBC Libraries
Browse research material or get help on research and citations. - UBC Bookstore
Shop online for textbooks, lab equipment, UBC merchandise, and get your digital UBC card. - UBC Housing
Find information and resources on living in residence, meal plans, and if you’re coming to campus. - UBC Food Services
See what restaurants and eateries are open on campus, and get tips on cooking or how to eat well. - UBC Parking
Consider a parking pass or where to park if you need to drive to campus.
Community support
- First Nations House of Learning
Explore the space dedicated to the Indigenous community, and learn about Indigenous culture through events and activities. - Equity & Inclusion
Book a confidential advising session for discrimination or harassment concerns. - Chaplains
Get one-on-one pastoral or spiritual counselling and find opportunities to engage in exploring in a faith tradition. - UBC Ombuds Office
Receive confidential and impartial support if you are seeking help in navigating UBC policies and processes, or are unsure where to start with a fairness concern.
Academics
Contact us
Academic Advising
Your faculty’s Academic Advisors can answer questions on courses, program planning, degree requirements, and more.
For course registration issues
If you have questions about registering or withdrawing from a course on the system, or anything related to the Course Schedule, please contact your Enrolment Services Advisor.
Accessibility Advising
Talk with an Accessibility Advisor if you have an ongoing or persistent health condition affecting your studies.
Academic and learning resources
Preparing for online learning
Find tips and information on how to navigate online learning this term.
Academic concessions
If you feel that a specific circumstance is affecting your studies and health, you may be eligible for an academic concession.
Get some academic experience
Student blog posts
Read tips and resources from students on studying, learning, academics, and more.
Money
Contact us
Enrolment Services Advisors
Connect with your Enrolment Services Advisor for money-related concerns, like applying for loans and paying your tuition, or navigating UBC systems, including student fees and exemptions.
If you have urgent financial concerns
Student facing urgent financial concerns can speak with an Enrolment Services Advisor. ES Advisors are here to help you manage your individual situation and explore options for short-term critical financial assistance due to COVID-19 or otherwise.
Impacts on awards, loans or tuition
If you have questions around how COVID-19 impacts your awards, loans, or tuition, read the FAQ.
Financial resources
Financial help from the government
Use the Government of Canada online tool to find the financial resources specific to your situation due to COVID-19.
Funding your studies
UBC offers many financial resources and tools for you to fund your education, such as loans, awards, and student work options.
Student blog posts
Immigration
Contact us
International Student Advisors
Connect with International Student Advising for guidance on life as an international UBC student, from study permits and health insurance, to adjusting to life in Canada.
Have your application reviewed
Meet with an International Student Advisor at a virtual application review session to walk through your study permit extension, temporary resident visa, or post-graduation work permit application in a small group setting before applying.
Resources for international students
International Student Guide
Check out the International Student Guide to find everything you need to know about life as an international student at UBC, such as step-by-step immigration application tutorials, information on health insurance, working in Canada, and inviting family.
COVID-19 impacts to immigration and health
Get updated information on the impact of COVID-19 on immigration, health insurance, and more from the International student FAQ.
If you're travelling to Canada from abroad
Before arranging any travels, review the Travelling to Canada guide to check if you're eligible to enter Canada, prepare documents to support essential travel, and more.
If you need to work in Canada
Make sure you are meeting the requirements to work in Canada during and after your studies.
Health
Contact us
Student Health Services
For help with your health concerns, book an appointment with a doctor or other medical professional.
Counselling Services
Learn about counselling services available to you, including online options and how to book appointments.
Wellness Centre
Self-enrol in the online Wellness Centre to access information, strategies, and resources on topics such as thriving in online learning, dealing with stress, managing your time, taking care of your sexual health, how to help a friend who is struggling, overdose first aid, and more.
Health resources
Crisis support 24/7
Get help if you or someone else is in immediate danger, or at risk of harming yourself or others by calling 911, or visiting the nearest emergency room.
If you or someone you know is feeling hopeless or at risk of harm, call or chat online with a crisis responder any time.
UBC Student Assistance Program by Aspiria
Receive free, 24/7 personal counselling and life coaching through the UBC Student Assistance Program, accessible anywhere in the world, offered in many languages through phone, video-counselling, and more.
Finding health support at UBC
To see which options are available to you, answer a few questions and get a list of support resources specific to your needs.
Managing your mental health during this time
Read articles and resources to guide you in managing your mental health during the COVID-19 outbreak.
Stay active at home
UBC Recreation offers ways to thrive from the comfort of your own space, including virtual fitness classes and exercise tips.
Career
Contact us
Centre for Student Involvement and Careers
The Centre for Student Involvement and Careers supports students from their first day on campus until after they graduate, through orientation, peer mentoring, career advising, and more.
-
Career Peer Coaches and Advisors
Connect with a Career Peer Coach or Advisor from the Centre for help on things like resumes, cover letters, interview preparation, and exploring potential careers related to your major or program. -
Career events and workshops
Explore events and workshops for advice on interviews, job search, leveraging your LinkedIn profile, and more.
Career tools and opportunities
CareersOnline
Browse job and volunteer opportunities or register for workshops on the online online career resources platform for UBC students and alumni.
Career resources
Get started with online resources if you need help with topics like networking, informational interviews, or salary negotiations.
UBC experiences
Find work opportunities, get involved in peer programs, or lead other students in UBC experiences.
Community experiences
Give back to the community by participating in off-campus opportunities supporting local schools or organizations.
Sexual assault support
SVPRO is here to help if you've experienced sexual assault. They can help with:
- A safe place to stay
- Transportation to the hospital, police, or court
- Academic concessions (e.g. extensions)
- Workplace accommodation
- Reporting options
- Connect you to other support services
Contact us
Sexual Violence Prevention and Response Office (SVPRO)
UBC Sexual Violence Response Specialists are here to support you if you want to talk, explore your options, or get help with next steps.
AMS Sexual Assault Support Centre (SASC)
The AMS Sexual Assault Support Centre (SASC), located in the AMS Nest and run by full-time staff and students, can also provide support and listen to you.
SVPRO is here to help if you've experienced sexual assault. They can help with:
- A safe place to stay
- Transportation to the hospital, police, or court
- Academic concessions (e.g. extensions)
- Workplace accommodation
- Reporting options
- Connect you to other support services
