Counselling Services

If you're feeling persistently stressed, anxious, or sad, you can book a Counselling appointment by phone.

Managing Your Mental Health During the COVID-19 Outbreak

Amidst the outbreak of COVID-19, many students may be developing feelings of fear, stress, worry and isolation—these feelings are natural when facing threats that are beyond our control. Everyone reacts differently to these feelings, which can be overwhelming for some. 

It’s important to understand that if you need help in coping with these feelings, there are articles and resources available to  guide you in managing your mental health during this time.

Get resources

What Counselling Services can help with

Same-day, single-session counselling

Many students find that a single counselling session can help them move forward in a positive direction. Available to students in British Columbia, these 45-minute virtual, same-day appointments are goal-directed, focusing on strengths and identifying helpful perspectives and/or strategies. Call Counselling Services to book an appointment.

Wellness Advising virtual appointment

Available to students in British Columbia, these 15- to 20-minute appointments with Wellness Advisors who are registered clinical counsellors focus on assessment and wellness planning that connects you to the level of support that best meets your needs. This could include self-directed resources, workshops, life coaching, group therapy, brief counselling, or medical care. See booking information below.

Group counselling programs

Group therapy is as effective as individual therapy for concerns such as stress, anxiety, depression, and more. It can also benefit you in different ways such as being connected with other students who are going through a similar experience. See available online group programs to join. 

Indigenous students support

We value and respectfully recognize Indigenous history, culture, traditional values, stories, and healing practices that support wellbeing alongside the use of western therapies.

If you’re an Indigenous student within British Columbia, and you would like to self-identify as Indigenous, we can offer you more support options, like arranging for a virtual appointment with an Indigenous counsellor.

Indigenous self-identification is not used for any purpose other than to support you better.

Call UBC Counselling Services at 604 822 3811 to schedule an appointment.

Top reasons to visit

  • Sadness
  • Overwhelm
  • Stress
  • Anxiety  
  • Relationship troubles
  • Loss and/or grief
  • Past experience of physical, sexual, or emotional violence
  • Other mental health challenges

Book an appointment

If you are currently located in British Columbia (BC), please call Counselling Services at 604 822 3811 to schedule an appointment, available from Monday to Friday. First time appointments are booked for the same day.

For students currently located outside of BC, there are other free counselling and health resources available.

There may be delays due to higher than usual call volumes. If you choose to leave a voice message, please provide the following information:

  • Name
  • Student number
  • Phone number

If you were unavailable during the call back, you may receive a voice message stating “We have received your call. Please call us back when you are available to do so.” This is because the voice message cannot disclose that the call is from Counselling Services without your written permission.

Other counselling services

AMS/GSS student health benefits for counselling

If you’re a registered UBC student, your AMS/GSS Health and Dental plan covers up to 100% of the cost towards psychotherapy services from a licensed psychologist, registered clinical counsellor, or a therapist with a Master’s degree in Social Work.

Submit your receipts to claim up to $1000 per policy year. Review the health benefit details and use the Pacific Blue Cross mobile app to enter your claims.

British Columbia Women’s and Children’s Hospital 

On Wednesday afternoons, virtual counselling is available for UBC students completing programs at the at British Columbia Children and Women’s Health Centre.

To make an appointment, call UBC Counselling Services at 604 822 3811 and let them know that you'd like to make an appointment at BC Children's and Women's Health Centre (4500 Oak Street, Vancouver, BC).

    Mental health resources

    24/7 Support

    If you need to talk to a health professional

    • UBC Student Assistance Program by Aspiria 
      Accessible anywhere in the world
      Receive free, personal counselling and life coaching, offered in multiple languages by phone, video-counselling, and more. 
    • Here2Talk
      Accessible anywhere in the world
      Get started with free, 24/7 single-session counselling by phone or online chat for all UBC students, no matter where you are in the world.
    • Crisis Centre BC
      Accessible in British Columbia
      If you or someone you know is feeling hopeless or at risk of harm, call or chat online with a crisis responder any time
    • First Nations Health Authority
      Accessible in British Columbia
      Get tips, guides, and resources, find out about your health benefits, and more.
    • First Nations and Inuit Hope for Wellness Help Line
      Accessible anywhere in the world
      Receive online and phone counselling and crisis support.

    On-campus support

    • Nurse on Campus
      Accessible within UBC Vancouver campus
      Visit a registered nurse during drop-in hours for confidential, free, and in-person support.

    Online self-help tools

    • Therapy Assistance Online (TAO)
      Accessible anywhere in the world
      Manage your well-being with tools on stress, relationship problems, substance use, and more. Register with a UBC email, which you can set up for free.
    • Wellness Together Canada
      Accessible anywhere in the world
      Complete a free mental health online assessment and connect to online wellness resources or get counselling if you’re Canadian by phone, text, or video.
    • MindHealth BC
      Accessible in British Columbia
      Take an online assessment and find resources to support your mental health.

    Find health support

    If you’re not sure what other resources are available to you, answer a few questions and get a list of support options specific to your needs. 

    Find your options


    Wellness Advisors and all of UBC’s health professionals are committed to keeping your visit and concerns completely private and confidential.

    Information about you and your health can only be shared with your permission, or when safety concerns or legal requirements arise.

    If you have any questions about confidentiality, please ask during your appointment.

    Counselling practicums & internships

    UBC Counselling Services offers practicum placements to students in graduate counsellor training programs. The practicum is a high-quality, personalized training experience in an open, collegial atmosphere that promotes self-exploration and growth.

    Learn more

    Share your feedback

    If you've visited or booked an appointment with Counselling Services, please take 5 minutes to tell us about your experience and tell us how we did.

    Give feedback