Counselling Services

If you're feeling persistently stressed, anxious, or sad, you can book a Counselling appointment by phone.

Mental health crisis support

Get help at any time if you or someone else is in immediate danger, or at risk of harming yourself or others.

If you're a Vancouver resident, you can connect with the Access and Assessment Centre between 7:30 am and 9:30 pm for walk-in services, or 7:30 am to 10:00 pm by phone.

If you or someone you know is feeling hopeless or at risk of harm, call or chat online with a crisis responder at any time.

Browse wellness ideas to help you manage distress while you are connecting to the support options listed above.

What Counselling Services can help with

UBC Counselling Services is situated on the traditional, ancestral, and unceded territory of the Musqueam people.

Students seek support through Counselling Services for a variety of reasons. Sometimes, this might include requests for support with decision-making, navigating family and social relationships or major life transitions.

UBC Counselling staff will get to know you and work with you to find out what support options might work best for you, in your unique situation. Sometimes students are looking for information, or resources to support them. Other times, a single counselling session is enough to give students a new perspective and find a way forward. Sometimes a group therapy program or a brief course of individual counselling sessions would be most helpful.

All UBC counselling services staff respect that students have unique personalities, cultures, and experiences. We strive to bring a multicultural, anti-oppressive, social-justice orientation to the counselling process and many of our staff identify as BIPOC.

Wellness Advising appointment

Available to students in British Columbia, virtually as well as in-person, these 20 to 30-minute appointments with Wellness Advisors who are registered clinical counsellors focus on assessment and wellness planning that connects you to the level of support that best meets your needs. This could include self-directed resources, workshops, life coaching, group therapy, brief counselling, or medical care. 

Learn how to book an appointment.

Same-day, single-session counselling

Many students find that a single counselling session can help them move forward in a positive direction. Available to students in British Columbia, these 45-minute same-day appointments are virtually available as well as in-person and are goal-directed, focusing on strengths and identifying helpful perspectives and/or strategies. 

Learn how to book an appointment.

Group counselling programs

Group counselling is as effective as individual therapy for concerns such as stress, anxiety, depression, and more. It can also benefit you in different ways such as being connected with other students who are going through a similar experience. Learn about the current groups offered and how to register for them.

Individual counselling

Students can access individual counselling for a wide variety of mental health concerns, both virtually and in-person, through these different pathways:

  • UBC Counselling Services uses a brief, intentional counselling model to address mental health concerns. Typically, a wellness advising appointment is the first step to assess whether individual counselling is likely to help you in moving towards your goals. Your concerns are important to us and we encourage you to reach out for support. If it seems like you may benefit from more specialized or longer-term support services, we will help you connect with appropriate resources in the community. Learn how to book an appointment.

  • The UBC Student Assistance Program (SAP) offers free, 24/7 counselling.
  • Use your AMS/GSS Student Health Benefits towards counselling fees.

Indigenous students support

As counsellors we value and respectfully recognize Indigenous history, culture, traditional values, stories, the lands we work on and healing practices that support wellbeing alongside the use of western therapies.

If you’re an Indigenous student within British Columbia and you self-identify as Indigenous, we can offer you various support options like arranging for a virtual appointment with an Indigenous counsellor. Indigenous self-identification is not used for any purpose other than to support you better.

Learn how to book an appointment.

Embedded Counselling Program

A counsellor who is embedded within a faculty or department can help you navigate the full range of mental health services that are available to you. Embedded counsellors can meet with you to find out more about your particular concerns and collaboratively make a wellness plan that is right for you. They also provide workshops and outreach support tailored specifically to the concerns that students in their faculties commonly experience.

Book an appointment

If you are currently located in British Columbia (BC), please call Counselling Services at 604 822 3811 to schedule an appointment, available from Monday to Friday. First-time appointments are booked for the same day.

If you're located outside of BC, there are other free counselling and health resources available. Find the support options specific to your location and needs with the Finding health support online tool.

There may be delays due to higher than usual call volumes. If you choose to leave a voice message, please provide the following information:

  • Name
  • Student number
  • Phone number
  • Faculty

UBC Student Assistance Program (UBC SAP)

UBC also offers a free 24/7 counselling and life coaching service, accessible anywhere in the world. The service is offered in multiple languages by phone, video-counselling, and more.

Learn more

AMS/GSS student health benefits for counselling

If you are registered with the AMS/GSS Health and Dental plan, you have up to 100% coverage of the cost towards psychotherapy services from a licensed psychologist, registered clinical counsellor, or a therapist with a Master’s degree in Social Work.

Submit your receipts to claim up to $1,500 per policy year. Review the health benefit details and use the Pacific Blue Cross website to enter your claims.

Mental health resources

24/7 Support

If you need to talk to a health professional

  • UBC Student Assistance Program (UBC SAP)
    Accessible anywhere in the world
    Receive free, 24/7 crisis counselling by phone, video counselling, and more.
  • Here2Talk
    Accessible anywhere in the world
    Get started with free, 24/7 single-session counselling by phone or online chat for all UBC students, no matter where you are in the world.
  • Crisis Centre BC
    Accessible in British Columbia
    If you or someone you know is feeling hopeless or at risk of harm, call or chat online with a crisis responder any time.
  • First Nations and Inuit Hope for Wellness Help Line
    Accessible anywhere in the world
    Receive online and phone counselling and crisis support.

On-campus support

  • Student Health Service
    Accessible in British Columbia
    Book a telehealth or in-person appointment with a doctor or nurse for help with your health concerns. Appointments may be booked online or by phone. 
  • Wellness Centre
    Accessible anywhere in the world
    Ask the Info Desk for health-related resources, learn about health topics online through the Canvas course, and explore tips and strategies to support your wellbeing.
  • Nurse on Campus
    Accessible within UBC Vancouver campus
    Visit a registered nurse during drop-in hours for confidential, free, and in-person support.

Online self-help tools

  • Therapy Assistance Online (TAO)
    Accessible anywhere in the world
    Manage your well-being with tools on stress, relationship problems, substance use, and more. Register with a UBC email, which you can set up for free.
  • Wellness Together Canada
    Accessible anywhere in the world
    Complete a free mental health online assessment and connect to online wellness resources or get counselling if you’re Canadian by phone, text, or video.
  • MindHealth BC
    Accessible in British Columbia
    Take an online assessment and find resources to support your mental health.

Find health support

If you’re not sure what other resources are available to you, answer a few questions and get a list of support options specific to your needs. 

Find your options

Confidentiality

All of UBC’s health professionals are committed to keeping your visit and concerns completely private and confidential.

Information about you and your health can only be shared with your permission, or when safety concerns or legal requirements arise.

If you have any questions about confidentiality, please ask during your appointment.

Counselling practicas and internships

UBC Counselling Services offers doctoral internship and practicum placements to students in graduate counsellor training programs. The internship and practicum are high-quality, personalized training experiences in an open, collegial atmosphere that promotes self-exploration and growth.

Learn more

Share your feedback

If you've visited or booked an appointment with Counselling Services, please take a few minutes to give feedback about your experience.