If you've already graduated and need a replacement or certified copy, you can order one online.
If you require a Program Completion Letter, download it from “Grades & Records” in your Student Service Centre (SSC).
Overview
Ordering a replacement diploma
A replacement diploma is an official reprint of your original UBC diploma. It will look almost exactly like an original diploma, with a notation that says “Replacement Diploma month/year” in small print along the front and bottom.
Standard order
- The expected processing time is 2 to 4 weeks, plus delivery time.
- A standard order costs $69.98 including tax per diploma, plus courier cost.
Rush order
- The expected processing time is 3 to 5 business days, plus delivery time.
- A rush order costs $140.28 including tax per diploma, plus courier cost.
Rush orders will not be available during May and November due to graduation, and in December over the holiday break.
Ordering online
- Log into your Student Service Centre (SSC) and select "Order Replacement Diploma/Certified Copy" under Grades & Records.
- Select your order preferences.
- Pay with VISA or MasterCard.
- Refer to pickup and delivery options.
Ordering in-person
- Order your replacement in person at Enrolment Services Advising Centre in Brock Hall.
- Pay by debit card, VISA, or MasterCard.
- Refer to pickup and delivery options.
If you never picked up your original diploma
Your diploma may still be on file at the Graduation office if one of the following applies to you:
- You didn’t attend the graduation ceremony.
- You didn’t have your diploma couriered to you.
- You never picked up your original diploma.
You may pick up your diploma at Enrolment Services in Brock Hall, or you may pay to have it couriered to you.
If you'd like it couriered, contact graduation@ubc.ca to enable courier payment on your Student Service Centre (SSC). Please include your full name and student number in the email.
Ordering a certified copy of your diploma
You may need to use a copy of your diploma rather than a replacement or the original diploma itself. A certified copy is a photocopy of the original or replacement diploma. The copy is stamped to certify that it is a true copy of the original document.
Your original diploma is required to produce a certified copy. If the original is not provided, you will also be charged for a replacement diploma.
Regular orders
- The expected processing time for in-person orders is 3 to 5 business days.
- The expected processing time for replacement diplomas ordered online is 2 to 4 weeks.
- Regular orders cost $7.38 including tax.
Ordering online
You can order a certified copy online through your Student Service Centre (SSC), but you’ll be required to order and pay for a replacement diploma as well. Refer to the instructions and processing times above for online replacement diploma orders.
Ordering in person
Bring your original diploma to Enrolment Services in Brock Hall. For regular orders, you can return and pick up your order once it is ready, or have the certified copy and original diploma mailed back to you. You must present photo ID when picking up your order and pay by debit card, VISA, or MasterCard.
For same-day orders, you'll get your certified copy and original diploma returned immediately.
Same-day orders
Online ordering is not available for same-day orders.
- The expected processing time for orders placed in person is 1 to 2 hours.
- Same-day orders cost $14.98, including tax.
Pick up and delivery
Courier
Replacement diplomas or certified copies will be couriered via FedEx as soon as they are processed. Couriers cannot deliver to PO boxes. You will receive a tracking number once your document has been sent.
| Destination | Cost | Estimated delivery time |
|---|---|---|
| Within Canada | $21.60 | 1 to 2 business days |
| United States | $27.00 | 1 to 3 business days, depending on destination |
| International locations | $32.40 | 3 to 5 business days, depending on destination |
Picking up diplomas and certified copies
We’ll notify you when your document is ready for pick up from the Enrolment Services Advising Centre in Brock Hall.
- Bring a piece of photo ID with a name matching the name on the diploma for pick-up.
- If you’ve requested a name change, please provide proof of the change.
If someone is picking up your documents on your behalf
You must order your replacement diploma or certified copy yourself, even if you authorize a third party to pick it up. The person picking up your document must provide the following:
- A completed Third-Party Pick-up Form (pdf).
- The required identification noted in the pick-up form instructions, for both the third party and the document owner.
- Alternatively, if you are authorized on the student’s Student Information Service Centre (SISC), you must have their student number and authorization code in addition to your ID.
Additional resources
If you have questions
For more information about ordering a diploma:
- UBC Vancouver students: email graduation@ubc.ca
- UBC Okanagan students: email gradapps.okanagan@ubc.ca
