The graduation department will be closed from Sat, Dec. 25, 2021 to Mon, Jan. 3, 2022. All requests ordered during this time will be processed the week of Tues, Jan. 4, 2022. Also, please note that rush services will be suspended during this time.
Due to COVID-19, all diploma services will experience a delayed turnaround time.
If you require a Program Completion Letter: Download it from “Grades & Records” in your Student Service Centre (SSC).
A replacement diploma is an official reprint of your original UBC diploma. It will look almost exactly like an original diploma, with a notation that says “Replacement Diploma month/year” in small print along the front and bottom.
Rush order for replacement diplomas is currently available until December 15, 2021. Following the holiday closure, rush orders will reopen the week of January 4, 2022.
Rush orders will not be available during May and November due to graduation, and in December over the holiday break.
If you didn't attend your graduation ceremony, or have your diploma couriered to you, or you never picked up your original diploma, it may still be on file at our office.
It can be picked up at Enrolment Services in Brock Hall, or you may pay to have it couriered to you.
Contact graduation@ubc.ca to enable courier payment on your Student Service Centre. Please include your full name and student number in the email.
You may need to use a copy of your diploma rather than a replacement or the original diploma itself. A certified copy is a photocopy of the original or replacement diploma. The copy is stamped to certify that it is a true copy of the original document.
Your original diploma is required to produce a certified copy. If the original is not provided, you will also be charged for a replacement diploma.
You can order a certified copy online through your Student Service Centre, but you’ll be required to order and pay for a replacement diploma as well. See the instructions and processing times above for online replacement diploma orders.
Bring your original diploma to Enrolment Services in Brock Hall. For regular orders, you can come back to pick it up (photo ID required) or have the certified copy and original diploma mailed back to you. For same-day orders, you’ll get your certified copy and original diploma returned immediately.
You'll need to pay by debit card, VISA, or MasterCard.
Online ordering is not available for same-day orders.
Replacement diplomas or certified copies will be couriered via FedEx as soon as they are processed. Couriers cannot deliver to PO boxes. You will receive a tracking number once your document has been sent.
| Destination | Cost | Estimated delivery time |
|---|---|---|
| Within Canada | $21.20 | 1-2 business days |
| United States | $26.50 | 1-3 business days, depending on destination |
| International locations | $31.80 | 3-5 business days, depending on destination |
We’ll notify you when your document is ready for pick up from the Enrolment Services Advising Centre in Brock Hall.
You must order your replacement diploma or certified copy yourself, even if you authorize a third party to pick it up. The person picking up your document must provide the following:
For more information about changing the name on your diploma:
