Change your personal information

It is your responsibility to maintain up-to-date contact information so that UBC can contact you with important information and updates. There are several ways to change contact information such as email, postal addresses and name changes at the University.

Contact information change

You can change your contact information (such as an email or postal address) in any of the following ways:

If you know your SSC log-in:

If you do not know your SSC log-in:

In person:

Visit the Enrolment Services Advising Centre in Brock Hall.


Send a request through AskMe. Make sure you include your student number.


Call Enrolment Services at 604.822.9836 or 1.877.272.1422.


Send your new contact information to Enrolment Services. Make sure to include your student number and signature.

Preferred name changes

UBC recognizes that many members of its community use first names other than their legal names originally provided to the University to identify themselves. A preferred first name is a name that you commonly use that is different from your legal first name.

Inappropriate use of the preferred first name procedure including attempts to avoid a legal obligation via misrepresentation, or the use of inappropriate language, will result in the denial and/or reversal of the request and can be disciplined through either Academic or Non-Academic Misconduct.

Use of a preferred first name

UBC uses a student’s preferred name in the following places:

  • Class lists (beside your given name)
  • UBCcard
  • University-related systems (e.g. Connect)
  • Various on-campus services

Your preferred name will appear instead of your legal name in university-related systems and documents (e.g. Connect), except where the use of the legal name is required by University business or legal need.

Documents that require a legal name at UBC include:

  • Official letters
  • Transcripts
  • Diplomas

To update your preferred name:

You can contact your ESP at any time to add or update your preferred first name.  The earlier you update your preferred first name at the start of a new academic term, the more likely you will experience the consistent use of your preferred first name by professors, TAs, ESPs, Academic Advisors, etc. 

  1. Inform your Enrolment Services Professional (ESP) of the change.
  2. Your ESP will follow up with you when your records are updated.

You should do this even if you provided your preferred name when applying to UBC.

To update your UBC card

As of May 1 2017, the preferred first name can be displayed in lieu of the legal first name on UBCcards.

  1. If needed, update your preferred name. Please wait 48 hours for the change to appear on the system
  2. Visit the UBC Access Desk in the UBC bookstore and request a card renewal with your preferred name

There is no charge to get a new UBCcard with your preferred name on the card.  For more information go to UBC Access Desk.

Implications of changing your preferred name

While UBC allows students to indicate their preferred first names without changing their legal names, it’s important to be aware of the implications of this change:

  • Future employers, licensing bodies, or other educational institutions may require proof that your transcripts and diplomas are your legitimate academic records. This can also be the case if you are applying for additional education or graduate programs elsewhere.
  • Official documents are often used to verify your identity and rely on consistency in name. Generally, employers and institutions that require the above documents will see your legal name, not your preferred name, which may cause confusion about the authenticity of your identity. We recommend that you change your name legally. 

You can apply to change your legal name through the government of British Columbia.

Online course name change

Changing the name on your diploma

Read about options to change the name on your diploma the Changing the name on your diploma page.

Please note that there is a deadline to submit name change requests for graduation.

UBC residence name change

If you change your name or gender with UBC, the Student Housing and Hospitality Service (SHHS) database does not automatically update. If you have changed your name, or would like to change your preferred name after submitting their application for residence, make sure to contact the SHHS Main Office on 604.822.2811.

Please note that while you can indicate a preferred name when applying to SHHS, the legal name you used when first applying to residence will be used on any official communication.

Aboriginal self-identification

UBC has a number of unique programs and services for Aboriginal students, including scholarships and bursaries. Aboriginal self-identification helps UBC assign and manage these programs and services. 

You can self-identify as an Aboriginal student when you apply to UBC or you can self-identify on the Student Service Centre (SSC). Go to "Personal Information" to update your student profile.

Sex¹ designation change

Sex1 designation change

Currently only two sex designation options, M or F, are available within UBC’s Student Information System, and are collected and recorded for statistical purposes only. University records require one of these binary choices for statistical purposes and to comply with provincial reporting requirements. This information is not disclosed on transcripts or diplomas.

  1. You can request a change of sex designation by downloading the form below and submitting it to your Enrolment Services Professional (ESP). If you don't have an ESP, you can email or come to Enrolment Services in Brock Hall.
  2. If you live in a UBC-managed residence, you must contact Student Housing and Hospitality Services (SHHS) separately to update your housing record.

Implications for changing sex designation

While UBC allow students to change their sex designation from M to F or from F to M, it’s important to be aware of the implications of this change:


You can explore options for housing accommodations with a Student Housing professional to find the best fit for your specific needs. You can contact Student Housing and Hospitality Service (SHHS) at

Student Records and Student Card

Class lists often include sex designation and your most recent photo taken for your student card. Changing your sex designation may not align with your gender identity and/or expression. Student cards are often used to verify identity at examinations and other University services. Find out more about updating your Student ID photo.  

1For the purposes of university records and statistical analysis, sex is referred to as male or female as assigned at birth.