Mental Health Support at Counselling Services

A variety of mental health resources and professionals are available through Counselling Services. We work with you to assess your wellness needs, and identify the level of care that's right for you – from self-directed programs and tools to workshops, group programs, and individual therapy – to help you have the best university experience possible.

What to expect when you visit Counselling Services

Getting started

If it's your first time seeking mental health support on campus, or if it's been four or more months since your last appointment, come see us in person at our Brock Hall location during drop-in hours.

When you arrive, we'll ask you to complete a 15-minute online assessment, which is shared with a wellness advisor. This information prepares both you and the wellness advisor for the next step: your initial consultation.

Please keep in mind that the wait for your initial consultation appointment varies depending on the demand on any given day. If there are no appointments available when you come in, we will schedule a phone consultation for you later that day or week at a time that's convenient for you.

Meeting with a wellness advisor for an initial consultation

During your 15-to-20-minute consultation, a wellness advisor will work with you to identify your concerns and determine the level of care that best matches your needs. This may include on and off-campus resources such as self-directed programs and tools, workshops, group programs, individual therapy, physician and/or psychiatric care.

Creating a wellness plan together

Your wellness plan outlines resources to help you address your mental health concerns and achieve your goals. A number of factors can determine which resources are the best fit for you, including the nature of your concerns, evidence on best practices, and your time, energy, and readiness for change. A wellness advisor will work with you to customize your wellness plan from the full spectrum of mental health resources at UBC:

What levels of care are available?

Each care level varies in intensity and the time, energy, and commitment required to engage in it. The level of intensity, however, does not equate to effectiveness. Low intensity levels of care have been found to be as effective as higher levels for many students' concerns. The resources in each care level below have been carefully screened and selected by wellness professionals to help you address your mental health concerns to the best of your ability. 

Self-directed programs and tools

When you take steps to help yourself, you empower yourself with confidence and skills to achieve what's important to you. Visit a mental health professional at Counselling Services to get connectected to online programs and tools to help you reach your wellness goals.

Make an appointment at Counselling Services

Peer support and wellness workshops

Wellness peers are trained student volunteers at the UBC Wellness Centre. They're passionate about answering your health questions and helping you achieve balance. As students, they often understand what you're going through and can help connect you with the tips and information you're looking for. You can talk to a wellness peer about any of your wellness questions, or request a workshop for a group of students.

Visit the Wellness Centre

Intensive group programs

Attending group programs can help validate your concerns and put problems into perspective. All programs are evidence-based to help you develop effective strategies for managing your concerns in a supportive environment.

Referral for group counselling can be made from an initial consultation or by your counsellor if you are already receiving individual counselling.

Learn about group programs

Flexible intensive individual therapy

Speaking with a counsellor can help you better understand any mental health concerns you face. A counsellor can also help you identify ways to manage or overcome these concerns so you can live well and accomplish the things that are important to you.

Make an appointment at Counselling Services

General physician care

Family doctors at Student Health Services can connect you with speciliazed care options or specialist referrals to help you take care of your mental and physical health.

Visit Student Health Services

Psychiatric care

Psychiatrists provide a thorough assessment of your mental health, a customized treatment plan to help address serious mental health concerns, and evaluation.

Referral for psychiatric can be made from a doctor in Student Health Services.

Visit Student Health Services

What can I do for myself right now?

Specific service needs and requests

Counselling Services is committed to providing respectful and supportive services for all students.

Choosing a wellness professional

Finding the right person to speak with is important. Please let us know if you have a request regarding the specific wellness professional you'd like to see, including gender or cultural background, or if you've already been speaking with a wellness professional and would like to speak with someone else.

Aboriginal students

We value the respectful recognition of Aboriginal history, culture, traditional values, stories, and healing practices that support counselling alongside the use of western therapeutic approaches. Aboriginal students can access initial consultation appointments at either our Brock Hall Counselling Services site or the First Nations Longhouse. You can also request to speak with an Aboriginal counsellor.

Make an appointment at the First Nations Longhouse

Sexual assault support

All of our counsellors are experienced in providing sexual assault counselling and are available to support students.

Make an appointment with UBC Counselling ServicesGet more sexual assault support

Students in programs at Children's and Women's Health Centre of BC

Counselling is available at the Oak Street campus for UBC undergraduate and graduate students completing programs at Children's and Women's Health Centre of BC.

Make an appointment at Oak Street campus

Make an appointment

When you drop in at either our Brock Hall or Lower Research Station location to visit a Wellness Professional, the first available appointments may not be available at the location you visit; you may be asked to attend your appointment at any one of our two Counselling Services locations.

Please keep in mind that initial consultation sessions  at Counselling Services may be full when you drop in. The wait time for an initial consultation depends on the nature and severity of your concerns.

If you prefer not to wait for an appointment with a Wellness Professional and feel comfortable speaking with a Wellness Peer (UBC students who have been trained to help provide information about health and wellness topics) instead, you can drop by the UBC Wellness Centre, where no appointment is necessary.

Counselling Services - Initial consultation

Counselling Services - Initial consultation

Drop-in hours

Brock Hall
Room 1040, 1874 East Mall
Vancouver, BC V6T 1Z1
Canada
Mon9:30 am - 3:30 pm
Tue9:30 am - 3:30 pm
Wed9:30 am - 3:30 pm
Thu11:30 am - 3:30 pm
Fri9:30 am - 3:30 pm
SatClosed
SunClosed

Follow-up appointments

If you're already seeing a counsellor and need to schedule a follow-up appointment, call 604 822 4317 during our Brock Hall operating hours, listed below.

Counselling Services - Operating hours

Counselling Services - Operating hours

Telephone: 604 822 4317

Brock Hall
Room 1040, 1874 East Mall
Vancouver, BC V6T 1Z1
Canada

Operating hours

Mon8:30 am - 4:30 pm
Tue8:30 am - 4:30 pm
Wed8:30 am - 7:00 pm
Thu10:00 am - 4:30 pm
Fri8:30 am - 4:30 pm
SatClosed
SunClosed
Lower Mall Research Station
2259 Lower Mall, Room 358
Vancouver, BC V6T 1Z4
Canada

Operating hours

Mon8:30 am - 4:30 pm
Tue8:30 am - 4:30 pm
Wed8:30 am - 4:30 pm
Thu10:00 am - 4:30 pm
Fri8:30 am - 4:30 pm
SatClosed
SunClosed

First Nations Longhouse counselling hours

Counselling Services for Aboriginal students

Counselling Services for Aboriginal students

First Nations Longhouse
1985 West Mall
Vancouver, BC V6T 1Z2
Canada

Hours

MonClosed
Tue1:00 pm - 4:00 pm
Wed1:00 pm - 4:00 pm
Thu1:00 pm - 4:00 pm
FriClosed
SatClosed
SunClosed

Oak Street campus counselling hours

Counselling Services - Oak Street campus

Making an appointment at the Oak Street campus

The clinic operates on Wednesday afternoons. To make an appointment, call 604 822 3811 and let us know that you are an undergraduate or graduate student who would like to make an appointment to see a counsellor at the Oak Street campus.

Counselling Services - Oak Street campus

Telephone: 604 822 3811

Children's and Women's Health Centre of BC
4500 Oak Street
Vancouver, BC V6H 3N1
Canada

Confidentiality

Information about you, the concerns you share, and the services you access is kept confidential, except in situations where: 

  • A child is in need of protection; you may be at imminent risk to yourself or others; or any other situation that leads to concerns about public safety.
  • Other statutory or common-law provision requires or authorizes the release of confidential information.

If hospitalization is required to treat your mental health concerns, a UBC Manager of Student Support Services may be available to provide additional support. With your consent, they can help you liaise with your academic program at UBC and help you connect with resources after you’re discharged.

UBC wellness professionals strive to work closely together to provide you with the most effective services to help you meet your unique needs. When you meet with a Wellness Professional for the first time, you will complete a Consent to Share Information form in which you have the option of consenting to information sharing among UBC wellness professionals in Counselling Services, Student Health Service, Access and Diversity and Student Support Services so you have an integrated system of support.

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